Chip King Male Lutherville Timonium, MD United States CallRevu, LLC: Like

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Where oh where can the s…

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General Managers 20-Group

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Nothing but Net

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Chip King's Discussions

Call Center Best Practices Questions

Started this discussion. Last reply by Chip King Sep 1, 2012. 2 Replies 2 Likes

Tags: Tracking, Ad, phone, skill, automotive

1 in 4 Sales Calls going unanswered?

Started Sep 17, 2011 0 Replies 1 Like

With the next Digital Dealer Conference promising to be chock full of the latest in Digital and Social Marketing strategies, I can’t help but ponder the obvious. We are learning great new ways to…Continue

To BDC or Not to BDC?

Started Jan 3, 2011 0 Replies 1 Like

The Call Center/BDC/RMC focus in automotive seems to move in cycles...most recently a bit on the up swing. Data shows that Call Centers are almost twice as likely to set appointments in sales and in…Continue

Tags: Center, Call, BDC

How much does it matter if your client "Likes You"?

Started this discussion. Last reply by Chip King Oct 21, 2010. 3 Replies 0 Likes

Consider this discussion in the medical field....would improving and engaging the skills to listen, ask questions, and create an atmosphere of respect make the difference in our dealerships?Malcolm…Continue

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Chip King's Page

Latest Activity

Chip King posted a blog post

Finance Income vs Trade Cycle Acceleration--Is it either/or?

I was CC'd on this email today from the Dealer Principle of a major domestic dealership and I found it thought provoking.Team, There is not a better strategy we can have to secure future growth as a business than short term trade cycle.Great job so far this month with +40% penetration and incredible increase YOY. We are currently the #1 volume lease dealer in the (xxxx) Region!Have you "Chosen" your direction?I have had some great discussions lately with dealers around the country regarding the…See More

Apr 17

0 Comments 0 Likes

Chip King posted a blog post

Call Process...One Size Does Not Fit All

Have you heard?“Automotive Sales Professionals are Terrible on the Phone”..... Really??So, I had yet another in a long series of epiphanies regarding the business I love as I continue to get older and more exposed to the wise….Ask most anyone….you will hear that the better the sales representative, the worse they are at handling inbound and outbound calls effectively. And some degree that may be true!We have heard great reasoning from all the ‘experts’, (yes, including me!)….Sales people have…See More

Feb 2

0 Comments 0 Likes

Chip King commented on Mike Myers's blog post Disturbing Education

"Most important part.... We you able to gain her confidence and did she buy?"

Dec 30, 2012

Chip King commented on Jim Radogna's blog post Is Your Job Worth Going To Prison For?

"Critical read for all---great Post, Thanks Jim."

Sep 17, 2012

Chip King and Sindi Lindberg are now friends

Sep 3, 2012

Chip King replied to Chip King's discussion Call Center Best Practices Questions

"Thanks Bobby. We have measured some significant failure when the "Floor Process" doesn't match the expectations set in the "Phone Process", and notice that when that empowerment exists the hand-off is much more…"

Sep 1, 2012

Bobby Compton replied to Chip King's discussion Call Center Best Practices Questions

"Greetings Chip! I'm not a BDC Director but in my experience it has worked well to empower the Director the same as a Sales Manager/Used Vehicle Manager, to have the given ability to make decisions, call shots, structure deals and on the spot…"

Aug 29, 2012

Chip King posted a discussion

Call Center Best Practices Questions

Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce Directors that may want to share.1) How important is the 'empowerment' of the "BDC Director"? Especially with regard to input into the Floor Sales Process... what areas of opportunity lie in the "handoff" from phone to floor in terms of consistent experience for the customer?2) Is it better to bonus the…See More

Aug 28, 2012

2 Comments 2 Likes

Chip King commented on Stan Sher's blog post Ford Dealer Disrespects a Major War Hero

"Thanks Stan-- got it"

Aug 4, 2012

Chip King commented on Stan Sher's blog post Ford Dealer Disrespects a Major War Hero

"I'm confused---what did the dealer do to disrespect Mr. Cruz? What are you recommending? I know you have some passion around this, but I can't discern what happened beyond your dissatisfaction with your experience with the dealership... I…"

Aug 4, 2012

Stan Sher liked Chip King's discussion To BDC or Not to BDC?

Jun 4, 2012

Chip King and Ian Nethercott are now friends

Jun 1, 2012

Chip King was featured

Congratulate them!

May 31, 2012

Chip King is now friends with Steve Kessler and Mr. Natural

May 29, 2012

Bobby Compton commented on Chip King's blog post Take the First Step to Phone Excellence

"Excellent share my friend!~ Priorities...... "

May 28, 2012

Bobby Compton liked Chip King's blog post Take the First Step to Phone Excellence

May 28, 2012

Profile Information

Which best describes you?: Vendor Partner

What company do you work for (or own)?: CallRevu, LLC

What is your current position within your organization?: Managing Partner

What is your company website?: http://www.callrevu.com

How did you specifically hear about dealerELITE? If referred, who?: David Boice

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: My company is involved with helping dealers measure and improve their Telephone Process, it is critical that we are able to stay in the flow of communications and best practices that DealerElite brings to the table

Chip King's Blog

Finance Income vs Trade Cycle Acceleration--Is it either/or?

Posted on April 17, 2013 at 3:16pm 0 Comments 0 Likes

I was CC'd on this email today from the Dealer Principle of a major domestic…

Continue

Call Process...One Size Does Not Fit All

Posted on February 2, 2013 at 12:53pm 0 Comments 0 Likes

Have you heard?

“Automotive Sales Professionals are Terrible on the Phone”

..... Really??

So, I had yet another in a long series of epiphanies regarding the business I love as I continue to get older and more exposed to the wise….

Ask most anyone….you will hear that the better the sales representative, the worse they are at handling inbound and outbound calls effectively. And some degree that may be…

Continue

Take the First Step to Phone Excellence

Posted on May 25, 2012 at 8:58am 2 Comments 3 Likes

Step #1

Never allow your staff to choose between a customer in person and a customer on the phone.

Your customer will always lose.

Showroom Receptionists are often facing the main entrance, and are the first person to be seen by a customer coming in. Too often they are unable to greet, or even…

Continue

Your Customers are Mad as Hell, and They Won’t Take It Anymore!!

Posted on April 28, 2012 at 10:54am 0 Comments 1 Like

Your Customers are Mad as Hell, and They Won’t Take It Anymore!!

Conquest and Retention are both driven by the Caller’s Journey

Great new is...we are clearly in recovery. The risk is, as Jack Jackintelle, President of the Rick Case Automotive Group, recently stated in his presentation to the Automotive Leadership Roundtable, is that we go back to reading our financial statements from the bottom up. There has…

Continue

Comment Wall (8 comments)

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At 2:17pm on September 24, 2011, Edward Harting said…: Hey Chip - I noticed that someone Priscelina was a new member. I also notice that there is little or no validation of those who want to join dealer elite. Hope that all is well with you. Edward

At 6:26pm on November 6, 2010, Angela Urbano said…: I'm trying to be.. the more social networks the higher my Google rank will be lol :)

At 5:39pm on November 6, 2010, Angela Urbano said…: Hey Chip :)

At 9:58am on October 27, 2010, B.C. Hendrixson said…: Wow! A nice welcome to the neighborhood.

At 8:55pm on October 24, 2010, B.C. Hendrixson said…: Thank you Chip and it was great meeting with you the other day.

At 7:27pm on October 16, 2010, Michael Deville said…: Bob share with us the system and we are interested.

At 12:01pm on October 16, 2010, Michael Deville said…: Chip thanks. I'm interested in giving your company a shot at moving me up in the national rankings.

At 12:01pm on October 16, 2010, Michael Deville said…: Chip thanks. I'm interested in giving your company a shot at moving me up in the national rankings.