Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce…Continue
Consider this discussion in the medical field....would improving and engaging the skills to listen, ask questions, and create an atmosphere of respect make the difference in our dealerships?Malcolm…Continue
I was CC'd on this email today from the Dealer Principle of a major domestic…Continue
Have you heard?
“Automotive Sales Professionals are Terrible on the Phone”
So, I had yet another in a long series of epiphanies regarding the business I love as I continue to get older and more exposed to the wise….
Ask most anyone….you will hear that the better the sales representative, the worse they are at handling inbound and outbound calls effectively. And some degree that may be…Continue
Your Customers are Mad as Hell, and They Won’t Take It Anymore!!
Conquest and Retention are both driven by the Caller’s Journey
Great new is...we are clearly in recovery. The risk is, as Jack Jackintelle, President of the Rick Case Automotive Group, recently stated in his presentation to the Automotive Leadership Roundtable, is that we go back to reading our financial statements from the bottom up. There has…Continue