Mark Odat
  • Male
  • Houston, TX
  • United States
  • Hub Hyundai Mitsubishi Houston and…
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Mark Odat's Discussions

Service Tech

Started this discussion. Last reply by MANNY LUNA Mar 7, 2012. 5 Replies

In today’s market it is very hard to find a reliable service technician; we are in desperate need for 4 additional technicians, any thoughts or suggestions on how and where we can find these…Continue

 

Welcome, Mark Odat!

Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Hub Hyundai Mitsubishi Houston and Katy Texas
What is your current position within your organization?
C.O.O.
What is your company website?
http://hubautogroup.com
What is your Facebook page/URL?
http://www.linkedin.com/pub/mark-odat/3a/69b/935
What is your LinkedIn page/URL?
http://www.linkedin.com/pub/mark-odat/3a/69b/935
How did you specifically hear about DealerELITE? If referred, who?
Manny Luna VL Automotive Marketing
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
My focus in running any operations is two elements, which is in my personal opnion the reason behinde the success of any business, and it is a direct result of the implemetation of these two elements Customer Service and Employee Retention. My objective has always been to achieve the highest level of self satisfaction by reaching and exceeding my forecasted goals.



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Mark Odat's Blog

Earning Customer Loyalty Through Great Customer Service

Posted on February 28, 2012 at 9:00pm 14 Comments

In today’s durable goods market there are two main factors other than the product itself that will ultimately influence the consumer’s purchase decision, regardless of the type of product. These two factors are quality of service and customer satisfaction. Turning the consumer from a potential customer to a loyal…

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At 1:22pm on December 19, 2011, Bill Goodfriend said…

Welcome to DE Mark!

PollDaddy

 
 
 

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Blog Posts

Everyday American Heroes Honored with "Pay it Forward" Sweepstakes from JC Whitney

Posted by Crystal Hartwell on April 26, 2018 at 2:45pm 0 Comments



The "Everything Automotive" Company Honors American Heroes Serving Country and Community with a Sweepstakes Featuring Cash, Prizes, and a Trip to Las Vegas to Pick Up a Custom 2017 Ram Truck

 …

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Write Service Podcast: Episode 26- Fearing Your Customer!

Posted by Jeff Cowan on April 26, 2018 at 12:00pm 0 Comments

This week, Jeff discusses another mistake service advisors make: they fear their customer! Whether it is fear of telling them the truth, fear of asking for the sale, fear of a bad survey score, or fear of a heat case, it is a huge problem! Learn…

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Training New Hires - It's Not About Money, It's About Being a Decent Human Being

Posted by Jeff Novak on April 25, 2018 at 4:30pm 0 Comments

Years ago someone shared with me that old maxim "you gotta throw some spaghetti at the wall and see if it sticks".  So it seems that if one flings pasta at the wall, a fully cooked noodle will stick, one that has not finished cooking will not.…

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1960s/1970s Japanese Collectibles See Increased Interest as of Late

Posted by Black Book on April 25, 2018 at 3:35pm 0 Comments

Black Book has some new insight showing increased collector interest in Japanese cars from the 1960s/1970s.  Many of the below cars and trucks were in the “first wave” of Japanese vehicles, and were radically different from the typical large…

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