Steve Hall's Blog (3)

Two Quick Tips for Service Managers

Auto Mechanic

It seems these days everyone is pressed for time and running a million different directions. Because of this, your team can feel disconnected and often times alone in their jobs. They don’t get quality time with their supervisor and never get to really hear what is going on in the department or business. They have questions like, “are we doing well or not,” and “am I doing my job to your satisfaction, “or ”am I about to be the next ex-employee?” Most of the time employees…

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Added by Steve Hall on May 14, 2015 at 10:30am — No Comments

Customer Retention in the Service Department (Part Two)

This is the second installment in a two-part series by Steve Hall. To read Part One, click here

Service Advisor 2

This is the second installment in a …

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Added by Steve Hall on October 9, 2014 at 10:56am — No Comments

Customer Retention in the Service Department (Part One)

This article was originally published on the NCM Institute's Up to Speed blog

service

Is YOUR service department’s overall gross profit growing year-over-year? The automotive industry as a whole has been in a growth mode for the last five years.  Unfortunately, too often we want to continue to look back and blame…

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Added by Steve Hall on October 2, 2014 at 10:25am — No Comments

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