Why are dealers not solving their turnover problem?

Dealer groups have systems and tools that optimize most operating decisions: inventory, pricing, vehicle diagnostics, cash and so on but they lack a comparable intelligence focused on people.

Total people costs as a % of total gross average 40-70%.

However, dealers lack a formula and tools for optimizing their ideal workforce, eg. who’s our best-bet sales hire, who should we promote to sales manager.

Everyday…