CXAUTO2022: Get Inspired: The Power of Great Customer Experiences!

BOULDER, CO — May 1, 2022 -- Thought Leadership Summits, Inc. (TLS), is back in person for CXAUTO Summit Series to be held at the Ritz-Carlton Marina Del Rey, CA:

June 14th – 15th  CX Strategy & Retail Innovation  and CX Data Analytics & AI SUMMITS

June 15th – 16th  CX Aftermarket & Aftercare Services Summit

Now in its 18th year, the CXAUTO Summit Series hosted by Thought Leadership Summits is a gathering not to be missed where automotive executives meet, get inspired, and harness powerful CX strategies for 2022 and beyond.

With more than 200 delegates over the three days, the summit series pushes boundaries to cover the most crucial topics of the global automotive industry and offers a chance to exchange business insights and personal examples with true OEM, Dealer, Finance, Tier 1 and Technology Company peers.  CXAUTO will address how the industry can collaborate to leverage customer data to create personalized online and in-person experiences that seamlessly reinforce the brand throughout the customer lifecycle, improving customer satisfaction and profitability.

The Summit Series features 35+ Senior Executive Speakers including:

20 Main Stage Presenters – 5 Panel Discussions with Live Q&A – Tech Expo – 6+ Hours Networking Breaks - 2 Evening Cocktail Receptions

Featured Presentations:

Servco’s Data Journey: Developing Foundations for the Next 100 Years 

Tausif Islam, Servco’s Director of Data Visualization and Analytics will discuss their quest to understand customer interactions across their various applications and platforms.  He will detail their journey to customer centric analytics with the end goal to drive better email targeting and overall CX.

 

Enhancing Aftersales eCommerce Approach to Increase Service Lane Benefits

Megan Gaddis, Head of Aftersales eCommerce for Nissan North America walks through the journey to completely overhaul their online strategy, and how they are using online sales to find new customers, increase CX and transition them to loyal service lane customers.

 

Betting Big On The Future To Refine The Luxury CX Buying Experience

Samantha Woulfe, Marketing & Digital Experience Director for Warren Henry Auto Group discusses how they have bet big on their future, having constructed a future proof $120 million car dealership that is not only refining the luxury CX buying experience but also providing connections to new customers as well as new revenue sources. 

 

Partners In Crime To Move Beyond Oil Changes 

David Lantz, Director of Marketing and Tully Williams, Fixed Operations Director are building trust with their customers before they arrive to the service drive with new communication methods that set the stage for a less transactional, elevated experience customers with the ultimate goal to fuel F&I growth.  

Using Employee Experience To Fuel Customer Experience

Chris Saraceno, VP & Partner, Kelly Automotive Group will discuss how they incorporate lifecycle processes and culture in daily dealership routines that can be further attributed to team members that deliver consistent and extraordinarily high-quality service in their respective positions.

 

CXAUTO 2022 demonstrates the power of a great experience, featuring inspiring thought leadership and best in class case studies in its tailored agenda carefully designed to attract Leadership – Board – Digital – Marketing – CX – Technology – Aftersales – Data and Brand Executives. 

 

As a special offer through our partnership with Dealer Elite, we are offering 6 free tickets for Dealers & OEMs, so that you can be inspired with stories from these innovative companies speaking at CXAUTO 2022 using CX as a differentiator.  Claim your free ticket @ https://tlsummits.com/oem-dealer-finance-aftermarket/

and use code: Dealerelite2022CXAUTO

 

About Thought Leadership Summits

Thought Leadership Summits, Inc. (TLS) develops and executes exclusive, executive Summits, which enable the exchange of ideas, strategies, and tactics among the world’s best companies — helping our constituents maximize the return on their strategic investments. Learn more at www.tlsummits.com.

 

Contact: Pam Walter, VP Development - Thought Leadership Summits 

609-216-6998 | pwalter@tlsummits.com | www.tlsummits.com

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