Get Inspired: The Power of LIVE VIRTUAL Experiences!

Announcing the 16th Annual Automotive CX Summit Series 2020

Hosted by Thought Leadership Summits

Dealer Elite Readers Benefit from 20% Discount now through June 26th

Thought Leadership Summits, Inc. (TLS), is announcing its annual Automotive CX Summit Series to be held as three (3) Live Virtual Experiences:

Tuesday, July 28th   CX Strategy & Retail Innovation Summit

Thursday, July 30th    CX Learning Labs & Peer Benchmarking Roundtables

Tuesday, August 4th   CX Data Analytics & AI Summit

For the past 15 years the Automotive CX Summit Series has been an exclusive, in-person event bringing senior level executives from across the industry together to help them create exceptional customer experiences by leveraging all things customer - enhancing and personalizing the shopping, buying, and ownership experience. For 2020, TLS has reinvented the Automotive CX Summit Series as an exclusive, live, interactive, and virtual event!  Reserve now with 20% discount using code DE2020 through June 26th!

Automotive CX Summit (July 28th):

Customer Experience is now the #1 business differentiator and companies are transforming their businesses through CX Management as they anticipate massive changes in the industry due to emerging technology and new entrants that are redefining how consumers shop, buy, own, use, and drive. The Automotive CX Summit addresses both the technology required to digitize and automate CX business processes and the strategies required to leverage data, customer insights, and cultural change.

Featured Presentations:

Excelling in an Experience Economy: How Important are Manners to Our Collective Happiness, Relationships, and Business?

We interact with people and purchase items every day. These interactions and experiences drive our decision-making process. An often-underestimated aspect is the empathetic value of the experience. Bobby Watts, General Manager at the Gettel Automotive Management Group will show how CX with high empathetic value creates a significant point of differentiation in your value proposition. 

Your Digital Retailing Master Plan

You don’t have to boil the ocean, take baby steps as long as you know where you are headed. Some of the most successful dealer partners have taken a pragmatic approach to roll out by proving success one step at a time. In this interactive session Ephraim Barcelo General Manager at Santa Margarita Toyota will share insights from his Digital Marketing Roadmap implementation and how it has positively impacted the customer experience.

Auto CX Data Analytics & AI Summit (August 4th):

Data is the lifeblood of the new business world but harnessing data to create actionable insights is a significant challenge. The Auto CX Analytics & AI Summit examines how to leverage Innovation, Data Science, Analytics, and Insights to enable companies to develop sustainable strategies for tomorrow’s ever-increasing customer expectations.

Featured Presentations:

Leveraging AI & Analytics to Improve the Digital Retail Relationship

Andrew Walser – CEO at Walser Automotive Group cracks the code on effectively leveraging real live AI and customer data analytics in actionable, proven customer facing processes increasing profitability and customer satisfaction.

Connected Vehicle Data: Making Companies More Profitable and Making the World Better…But It Ain’t Easy

Allen Levenson - Director, Head of Sales, Marketing, & Brand Analytics at General Motors will discuss what GM has learned about the immense challenges of deciphering the data from over 75% of the connected cars on the road today, turning it into actionable information, and creating go to market strategies that increase profitability and improve the customer experience. 

Featured Learning Lab (July 30th):

Delivering an exceptional customer experience with a Single-Point-of-Contact

Tom Ryan – Principal at the Ryan Adams Group shares the benefits of converting your dealership to a Single-Point-of-Contact. Learn the steps necessary to modify your current sales process, how to identify and hire new employees with a proper skillset, building pay plans that are appropriate to their new roles and responsibilities, and explore technology options that can tie it all together. 

Reserve now with 20% discount using code DE2020 through June 26th!


For more information:

Pam Walter, VP Development

TLS – Thought Leadership Summits

+1 609 – 216 – 6998

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