The biggest mistake salespeople, sales managers and BDC staff make is that they let notes in their CRM or on paper convince them not to call customers back. As I always say you need to get the consumer out of you before you make the call. Someone is going to be sold and the question is who. How can you expect to re-motivate customers to visit the dealership if you are not convinced when you call them. The question is are you selling them or are they selling you?

Check out the video: http://youtu.be/nMMQ1EyMSOI

As professional salespeople, sales managers and BDC staff we need to have a game plan and execute the game plan first. Our attitude must be positive and we need to focus on the goal, not reason’s why it does not make sense. Don’t let the past poison the future. If your team needs tools, tactics and a solution to grow your business we can help.

Please give us your feedback, and call our office for a free consultation at 1 877 452 2753 or 24 hours a day online at http://www.bdcexperts.com

Thanks for taking the time to read my thoughts and have a great week!!!!!!!!!

Mike Overy

Managing Partner

Proactive Dealer Solutions

movery@bdcexperts.com