I want to touch on something I'm starting to see in my dealership.…

Don’t you think there is too much waiting going on? I don’t mean the kind of waiting we do for a burger at the local drive thru or waiting for the mail to arrive.

And it’s not the other…

Ben Comen was always welcome to be a member of any sport-as…

What are you paying attention to? 

In case you are new to Fixed Ops, I'll give you a little clue. We are “results driven.”

There is nothing that we do that is not measured,…

In many Dealerships lack of Profitability in Fixed Operations starts with just 3 processes that are not getting done with every Customer that comes in the door.

Everything starts with…

Everyone has worked with Negative Nellie and Cantankerous Craig and seen how they can poison the…

Great leaders understand more than anything that it is ALL about the people…..…