When you are in the process of showing a customer a product, and trying to close the deal out, there is a good chance you will hear “NO.” Remember when a customer tells you NO, if you…
Blog When a Customer Says No Part 1 3 Likes Redefining the Sales and Training ModelsBuilding a successful selling career is not complicated, but it has remained a mystery to most of us in the profession. We celebrate the superstars because they have figured out their own personal…
Blog Redefining the Sales and Training Models 4 Likes Honesty is such a lonely word!It surely is true and I am such a believer of being HONEST when looking to find a dealer a solution. Honesty is surely the best practice one…
Blog Honesty is such a lonely word! 9 Likes Car Sales Training TipsI know…….it’s a pretty strong title for an…
Blog Your own employees hate you!!!! 8 Likes Inspirational Movie for Your Success: The Im…Are your customers being served? "It only takes one minute , there are sixty seconds in it, Forced upon me, can't refuse it. Didn't seek…
Blog Service With A Smile ! 3 Likes Want to sell more? Eat more! (part deux)In hopes of improving our sales career, we recently peered into the…
Blog Want to sell more? Eat more! (part deux) 4 Likes Kurtis Smith Step Two of the Sale Combines Two Paths
Qualification and…
Blog Step Two of the Sale Combines Two Paths 4 Likes Satisfy Me!Satisfy Me!
It’s what every customer wants, to be satisfied! The point became very evident to me one day during a recent business trip.
On my way to visit a client,…
Blog Satisfy Me! 4 Likes Customers “wear” their vehicle!Have you ever noticed that the type of vehicle that a person buys…
Blog Customers “wear” their vehicle! 4 Likes A Heaping of Thought for your BDCSometimes it is not the skills of your people that cause your store’s numbers to flatline. Sometimes your BDC is fledgling, not because their phone scripts are poor or that the technology is…
Blog A Heaping of Thought for your BDC 8 Likes Make Sure You Look At Every Customer As An Opportunity Not An OppositionA sales person has to have a certain ego, and confidence about them and they like to win in every deal, but sometimes you have to appear to lose to win the sale.
You never lose in…
Blog Make Sure You Look At Every Customer As An Opportunity Not An Opposition 3 Likes Ford Understands The New Economics of Supporting Their Franchise Dealers Fixed Ops Programs
I was watching CNBC this morning in a Chicago hotel this morning and I…
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