Let’s keep this one short and sweet. If you run a business, you fall…

What? WHAT!?!? There have to be required fields on contact forms,…

For years, the dog has been man’s best friend. He’s got a lot of things going…

Who owns the customers?  Where do your employees work?  Are prospects even being called back?  Some dealers don’t know.  All because we allow some of our sales team members to do it their way. …

Im starting a BDC department and I need some advice on some different techniques i can use to make this operation successful. any advice?

Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if…

I am BEYOND proud of John Hinderer Honda and their AWESOME Business Development Center!!

And ESPECIALLY Rob Stewart. Rob is a new employee at the dealership (less…

I had the great…

Have you ever looked at your Facebook page and wondered how many of your Likes…

The boss drives men, the leader coaches them. The boss depends upon authority, the leader depends on goodwill. The boss inspires fear, the leader inspires enthusiam. The boss says "I", while the…