The Many Hats of the Auto Dealership General Manager

By Richard A Nimphie | Submitted On October 24, 2012

The general manager acts as an extension of the dealer/owner and, as such, not…

What to Look for in Car Sales Training Programs …

One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how poorly some sales consultants handle inbound calls. Often,…

Anyone can have work-related goals, but not everyone…

Wow so much support on the book today. Thank you to everyone that is buying my book and Kindle on Amazon today. Finding The Real You is on its way to becoming an Amazon Best Seller. If you…

~By Kristopher Hampton of sw Service Solutions…

“How to Destroy your personal brand overnight”

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Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and…

The primary message of the Theory of 5 is that we believe the happiest, most prosperous people in the world…

In today’s retail environment, why are so many dealerships still playing games with customers? Sales Managers and salespeople dodge questions and push hard for appointments. They’ll also play bait…

I am incredibly humbled that David Kain took the time to learn about PAVEInspect last week.…

A message to all in our automotive industry.

All of our businesses are hurting right now. No one is exempt. You are not…

Average Vs. Exceptional

The 3 Factors that Separate Participants from…

We all know new leads are important and you always want to keep that pipeline full. But attracting new customers is expensive, and making more money while spending less is something that every…

Tracking…