DealerELITE's Likes

February 2016

Playing 'hide the salami' with your live chat will kill car deals

Blog Playing 'hide the salami' with your live chat will kill car deals 4 Likes Herd Your Way to More Sales

How many times have you been driving to someplace new in your vehicle – say to…

Blog Herd Your Way to More Sales 1 Like Your Ad Space is Disappearing

Make These Changes to Stay on Top of the Google Search Page

On Feb. 19, Google changed the look of their search page, decreasing the number of…

Blog Your Ad Space is Disappearing 1 Like Compliance vs. Ethics: The Lines are Getting Blurry in the Car Business

Ethics and compliance are different from each other, but both are vitally…

Blog Compliance vs. Ethics: The Lines are Getting Blurry in the Car Business 5 Likes Management Confirmation Video

video Management Confirmation Video 4 Likes Manager Confirmation Call Guide & Demonstration Video

An appointment that is confirmed by a manager is the highest yield buyer in our industry. Check out this 2 minute video and …

Blog Manager Confirmation Call Guide & Demonstration Video 3 Likes Timmy D. James

Member Timmy D. James 2 Likes A Primer on Video E-Mail Response

So, you’ve decided that you want to send video responses to internet leads,…

Blog A Primer on Video E-Mail Response 1 Like This Week in Social Media

News for the Week of 2.25

Facebook Reactions Are…

Blog This Week in Social Media 2 Likes Is Your Company Disconnected?

In business, just as is the case for any living being, all parts need to be…

Blog Is Your Company Disconnected? 1 Like FED UP WITH SERVICE DECLINES?

We all know the term “declined service repair.” Increasingly, I hear service departments are having a hard time keeping customers in the service lane to get those declined services…

Blog FED UP WITH SERVICE DECLINES? 1 Like Dan Beres

Member Dan Beres 1 Like Are you meeting your obligation?

Everyone wants to have their fixed operations making great profits, retaining customers, and having incredible customer experiences. So why doesn’t it happen? What can we change to improve our…

Blog Are you meeting your obligation? 2 Likes An Undercover Service Department Story

In the world of the automotive industry, we are always being evaluated.…

Blog An Undercover Service Department Story 4 Likes Automotive Dealership Internet & Phone Sales Training-J.R. Batchelor

Blog Automotive Dealership Internet & Phone Sales Training-J.R. Batchelor 1 Like Automotive Dealership Internet Phone Sales Training-Outbound Sales Calls-J.R. Batchelor

J.R. Batchelor

(913)…

Blog Automotive Dealership Internet Phone Sales Training-Outbound Sales Calls-J.R. Batchelor 1 Like Is Your Relationship with Women Customers like a Yo-Yo?

This week we are having a look at relationships with women customers. Traditionally, after women buy their car, they come into your store for mandatory service visits or for a recall. It's a bit…

Blog Is Your Relationship with Women Customers like a Yo-Yo? 1 Like Top 10 Sales Optimization Strategies

Just like a prized fighter who prepares for the next match, an athlete who prepares for years to compete in the international Olympics, or a war-fighter who is continually trained for various…

Blog Top 10 Sales Optimization Strategies 1 Like Customer Experience Sole Purpose - "CPR The Heart Of Loyalty"

There is genius in simplicity! So why do we complicate this…

Blog Customer Experience Sole Purpose - "CPR The Heart Of Loyalty" 1 Like A Sales Meeting with David Lewis

video A Sales Meeting with David Lewis 1 Like Sub-Compact Car and Full-Size Pickup Experience Some Softness

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…