In many dealerships, the thought of putting together a compliance program is…

Back when I started my first "Buy Here Pay Here Lot" in the good ole days.

I started my first Note Lot in 1975 when you could buy a good note toter for $700 to $800.

you…

1. Manage your stores Online Reputation. In todays market more than ever customers decide if they want to come to your store before you even know it. Get in front of your reviews…

In business, compounding interest is often referred to as the “Eighth Wonder of the World.” In business, and especially sales, I compare the compounding effect of interest to the compounding…

Back when I first started desking deals, the “seasoned” salespeople would tell me, “Let’s do this deal; we’ll make up the gross on the next one. It’s easier to get iron than customers.” I believe…

Failure to properly disclose a vehicle’s history is one of the…

It's one of the most overlooked components of a modern automotive…

Simplicity can be an automotive dealership’s best friend. Your mission should not only be to save time when engaging your customers, but to have a simple process of connecting with them. The goal…

You did it-and you know you did it. You not only let yourself…

Since it is that time of year, here are some ideas for commitments you may wish to make for 2013. As you’ve heard me say many times, “If you measure it and then scoreboard it, performance will…

If you are like me, you may not feel as refreshed as you should be in the new…