DealerELITE's Likes
November 2012
Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service…
Blog "Things" do not a great Service Experience make. 1 Like My First Car, What Was Yours?
Just those three words evoke all types of emotions and memories. Those three words…
Blog My First Car, What Was Yours? 6 Likes Three Tips for Effective Internet Lead Respo…
Your…
Blog What do you think your closing ratio should be? 5 Likes If YOU MANAGE ACTIVITY, YOU CONTROL THE RESULTS!It's a very competitive world these days. Most of the new surveys indicate that the average customer is now only VISITING only 1.4 dealerships before making their decision.
I was…
Blog If YOU MANAGE ACTIVITY, YOU CONTROL THE RESULTS! 3 Likes Top Dealers Recruiting SecretsThe Best Dealers use all their resources:
- Company Website to attract talent
- Company team members to recruit
- Owner base…
video
Women's Automotive Speakers Bureau powered b…
1 Like
Digital Fixed-Ops, Making The Case
Take a look at most dealership websites and you will notice that the vast majority of them are weighted heavily in favor of sales. In fact, if you take a look at their digital fixed-ops content…
Blog Digital Fixed-Ops, Making The Case 3 Likes THE 5-P'S OF PROFESSIONAL SALESPEOPLEPROFESSIONAL SALES PEOPLE HAVE A COMMON DENOMINATOR
These are the things that every successful…
This past week, I made the risky move of upgrading to the newly released Windows 8 operating system; Microsoft’s bold…
Blog How To Sell More Cars With Windows 8 1 Like Who Are (or Were) Your Industry Thought Leaders? From the NCM InstituteHow do we define “thought leadership,” or more specifically, how should the term be applied to the retail automobile industry? According to Wikipedia, the term “thought leader” was coined in 1994…
Blog Who Are (or Were) Your Industry Thought Leaders? From the NCM Institute 4 Likes From the NCM Institute Blog: Dealerships Can’t Hide Shady Sales Practices from SnitchersToday I'm pleased to introduce Rebecca Chernek of Chernek Consulting (CCI) as NCMi’s newest Up To Speed Guest Expert. Rebecca… |
This is Part 3 in a 5 part series.…
Blog Social Media Reputation: Building Your Dealership Power Accounts 2 Likes Facebook is Making Free Marketing on Pages Less Powerful
In hindsight, it’s easy to see that it was only a matter of time. Facebook has been such an…
Blog Facebook is Making Free Marketing on Pages Less Powerful 2 Likes Increasing Your Income ImmediatelyManagers and Advisors will find great tips and tricks for goal planning and increasing sales by watching this video…
Blog Jim Ziegler Wants to know "Is it Time For the Retail Automotive Community to Rise Up and Give CarFax a TrueQuality Thumping?" 13 Likes Is Your Sales Career Insured?
Are you in good hands? Sounds so cliche, but it stands to question,…
Blog Is Your Sales Career Insured? 3 Likes Hire & Require Customer Service Excellence
I am BEYOND proud of John Hinderer Honda and their AWESOME Business Development Center!!
And ESPECIALLY Rob Stewart. Rob is a new employee at the dealership (less…
Blog Automotive Internet Sales Coordinator (BDC Rep) Makes 201 Appts. 134 Shows & 76 DELIVERIES! 4 Likes Auto University Tip of the Day - Having Fun…
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