DealerELITE's Likes
September 2012
"If you can't paint by number, you are probably not called to redecorate the Sistine Chapel."
Don't live a life of frustration by…
I’m sure you’ve heard this theme over and over: the automotive retail world we work in today is in continual flux, requiring continual adaptation and an unprecedented acceptance of…
Blog From the NCM Institute Blog: Managing Change at Your Auto Dealership - Part 1 2 Likes Overcoming "I'll think it over"Don't forget the Eighth Element in the Modern Automotive Consumer Journey
Blog Don't forget the Eighth Element in the Modern Automotive Consumer Journey 2 Likes Gabriel TubioloBlog Dealer Principal, Paul Sansone Jr. Will Be A Speaker At The Internet Sales 20 Group in October 23-25 4 Likes The Fast Changing Retail Reality of ‘Adapt or Die’--- Which Are You Doing?
You knew retail was changing, right? Who is ahead of the game at retail today…
One day a received a call from Paul Sansone Jr., a well known name in…
As I watch my students experience success in their own…
Stop Shadow Boxing and Become a True Leader
The psychology is…
Blog Stop Shadow Boxing and Become a True Leader 3 LikesAugust 2012
It’s time for a continuation of the mini case study focused on the objectives established and challenges faced in building processes to develop, measure and manage OTDBs in the operating…
Blog From the NCM Institute Blog: OTDB Measurement and Management - Part Four 2 Likes Using Your Blog In Conjunction With Your Social Media Blogging is about a lot of things, producing good content, building trust with…
There may be many, wondering what do I mean when I say the Reverse TO. Yes! We have all heard of the TO effect when we actually “turn over” the call or up to a manager on duty and…
Blog Understanding and Utilizing the Reverse TO 5 Likes The importance of great customer service
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