Many times, many of your in store problems can be fixed by doing one simple thing. Change the culture of the store with the customers and with the employees,

I worked at a large Jeep stored…

The walls are a physical barrier.  The walls also represent a conceptual…

At last week’s semi-annual meeting of NCM’s divisional directors, 20 Group moderators, Retail Operations consultants, and…

How many times have I asked a sales person, "Have they…

Throughout my 40+ years in the automotive business, I always thought there would come a time when I would leave and take a 9am - 5pm job with holidays, multiple weeks of paid vacations and other…

 …

THE  INTIMIDATION NETWORK ZEROING IN ON CHICK-FIL-A

By James A. Ziegler

Recently I’ve had it up to my eyeballs with the concentrated attack on Chick-Fil-A regarding statements made by…

    In the beginning, there were only customers, and all were good. 

    You expected to sell about one out of four customers, and sometimes you even sold one out of three.

    You…

"Dealer traffic volumes are expected to decline 20% by 2013, causing a 25% drop in revenue that will force car dealers to adapt to an *increasingly…

Does anyone remember when car dealers thought the Internet was not going to impact their business and that they did not need it? Heck I sure do because I was behind a desk at a store and remember…

Whether you are teeing off on the way to a 300+ yard drive or you hit a baseball deep to center field 420 feet. It took seeing where the ball will go before even swinging, it took practice in…

Last week I attended NCM’s semi-annual meeting of all its divisional directors, 20 Group moderators, Retail Operations consultants, and NCM Institute faculty members, who, along with our CEO set…

Wow, that’s a lot of acronyms, but you know what they all mean, right? Following are four recommendations from…