"Dealer traffic volumes are expected to decline 20% by 2013, causing a 25% drop in revenue that will force car dealers to adapt to an *increasingly…

Does anyone remember when car dealers thought the Internet was not going to impact their business and that they did not need it? Heck I sure do because I was behind a desk at a store and remember…

Whether you are teeing off on the way to a 300+ yard drive or you hit a baseball deep to center field 420 feet. It took seeing where the ball will go before even swinging, it took practice in…

Last week I attended NCM’s semi-annual meeting of all its divisional directors, 20 Group moderators, Retail Operations consultants, and NCM Institute faculty members, who, along with our CEO set…

Wow, that’s a lot of acronyms, but you know what they all mean, right? Following are four recommendations from…

The “7 Habits” of a Strong Internet Sales Process

Why our Internet Sales Process matters more now than it ever has, and the seven key points we must execute…

That first day at the beach was always exciting.  It was a TOO day.  Too much food.  Too much water.  And way too much sun.  It often made the second day at the beach a depressing stay in the…

Think your shot at living like an Olympian ended after your…

Sounds redundant, but if you have ever worked for an automotive group, you've probably actually heard those words. Meetings after meetings. The sad thing about it is the meetings usually involve…

If you haven't noticed, about 14% of dealership website visitorsare coming on mobile devices with…