This is the continuation of the mini case study focused on the objectives and challenges of building a process to measure and manage OTDBs in the operating departments of an NCM client dealership…

Attitude is a key…

We all use traditional methods -- and now increasingly digital methods, such as Craigslist, Cars.com, and Autos.com -- to scout for used cars. Getting the best results can be a challenge,…

One thing I've learned in my twenty-some years on this earth is that everyone I can meet either "Can do something so incredibly well" or "Can't do THAT, it's too out of my…

Many months ago I hired a BDC rep who proved to be one of the best I've ever had. Her name is Trish Keller, and is a dE member. She possessed very good writing and communication skills, a great…

                                                               It was January, 2011 when I first wrote about how $220 Billion Global King Kong GOOGLE goes offline with…