September 2017
The Great Advisor

Recently I was training an…
Blog
The Great Advisor
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Do you need more customers?????
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Do you need more customers?????
1 Like
Quick Tip 30: Track Your "Time To" Numbers
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Quick Tip 30: Track Your "Time To" Numbers
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Can You Hear Me Now?
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Can You Hear Me Now?
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DealerELITE Members Are Invited to Boca Raton in November

DealerELITE members are invited to the 2017 Automotive…
Blog
DealerELITE Members Are Invited to Boca Raton in November
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Why Should We Focus on Women? Part 1

Why should we focus on women? The facts may shock…
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Why Should We Focus on Women? Part 1
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August 2017
Rest in Peace Multi-Point Inspections!
Blog
Rest in Peace Multi-Point Inspections!
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Weekly Sales Tip #9: Put Yourself In Their S…
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Weekly Sales Tip #9: Put Yourself In Their S…
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Service Advisors: End Your Day with the Beginning in Mind!
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Service Advisors: End Your Day with the Beginning in Mind!
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Used Vehicle Depreciation Ticks Up
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…
Blog
Used Vehicle Depreciation Ticks Up
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Phone calls not preferred research shows

Are you a talker or a texter? Or do you prefer sending emails?…
Blog
Phone calls not preferred research shows
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Progressive Retail Episode 41- Michelle Deno…
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Progressive Retail Episode 41- Michelle Deno…
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Weekly Tip #8: How Do Others Perceive You? -…
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Weekly Tip #8: How Do Others Perceive You? -…
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Whose Tail IS It Anyway?
We've all heard that expression, "The tail is wagging the dog." In retail, that usually means our sales staff is dictating management rather than the other way around. Usually, the fix occurs when…
Blog
Whose Tail IS It Anyway?
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Weekly Sales Tip #7: Why Salespeople Fail -…
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Weekly Sales Tip #7: Why Salespeople Fail -…
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Witt's Wise Words: Appointment vs Check-In T…
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Witt's Wise Words: Appointment vs Check-In T…
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Recharge with Richard #308 - A Powerful Tool…
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Recharge with Richard #308 - A Powerful Tool…
1 Like
Business Manager Challenge: Owned Media
Some business owners consider content development a low priority task leaning more heavily on paid media strategies. One of the reasons why this occurs is the business never invested in content write…
Discussion
Business Manager Challenge: Owned Media
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Used Vehicle Depreciation Increases
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the…
Blog
Used Vehicle Depreciation Increases
1 Like
Attribution: Do Auto Dealers Really Know What’s Happening?
Things have changed considerably with the state of marketing measurement and we…
Blog
Attribution: Do Auto Dealers Really Know What’s Happening?
1 Like
July 2017
Setting Employee Expectations
On my new web site at <a href="http://www.ghaGPS.com">www.ghaGPS.com</a>, under the “Develop Your SELF” menu tab, I discuss how to achieve a Culture of Accountability. One of the most important elements of accountability management, Cl…
Discussion
Setting Employee Expectations
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