DealerELITE's Likes

November 2011

10 Critical Quality Controls for Social and…

video 10 Critical Quality Controls for Social and… 4 Likes When a Customer thinks thier trade is worth too much...

I had a customer yesterday that was very hot for a 2011 Prius V. I demoed them, test drove and wrote them up. All was settled until we got to the value of thier trade. He had an 2001 Crown Vic…

Blog When a Customer thinks thier trade is worth too much... 1 Like Your Customer retention is loosing to your quest to solve the 3rd party lead mystery

For the amount of time spent and effort wasted on finding the magical 3rd party lead provider, the one that nobody has, the one that converts high, the one that is free of charge and the one…

Blog Your Customer retention is loosing to your quest to solve the 3rd party lead mystery 2 Likes Defining Moments

Blog Defining Moments 1 Like The JD Power Study

I recently read an article written by Charlie Polston who works with BG Products Company. In this article he cited a recent JD Power study that rated when the best time to offer additional…

Blog The JD Power Study 1 Like Steve Munyan

Member Steve Munyan 3 Likes JIm Fisher

Member JIm Fisher 1 Like First, Do No Harm

We are not doctors, but I love the idea of “First, Do No Harm” for working…

Blog First, Do No Harm 2 Likes Stan Sher

Member Stan Sher 8 Likes Sell yourself to yourself!

In the effort to make a sale some sales approaches can lack some very serious ingredients. Pushing a customer without qualifying their needs and not providing honest feedback is like covering a…

Blog Sell yourself to yourself! 10 Likes Helping the Disadvantaged!