My ActivEngage Chat Story (http://activengage.com) highlights the successes of automotive dealers using ActivEngage automotive live chat. ActivEngage is the most trusted brand in automotive live chat. Download your complementary copy of the Live Chat Buyers' Guide here: http://livechat.ae/trustchat

In this installment of the My Chat Story series, Russell Blackstone of Hewlett VW tells his story of how ActivEngage automotive live chat on his dealership website helped an elderly customer in a difficult situation save time and money when shopping for a new car. What’s your chat story?