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Top Flight

Sharing worldwide secrets and enjoying stories, improving our status in the automotive industry!

Members: 7
Latest Activity: Oct 29, 2014

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Comment by Drew Spink on February 27, 2013 at 12:29pm

Handle Angry Callers With Confidence Do you know how to cope with an angry caller?

Receiving calls from irate customers can be stressful and challenging.
There is a simple five step process that you can use to diffuse difficult calls. When dealing with angry callers remember to stay ALERT.

Acknowledge the anger
Listen
Establish the facts
Recap
Take action

Comment by Nick Mortensen on February 13, 2013 at 1:25pm

Thanks for joining the group JD, it is still in its infancy stages but will be getting more productive in the near future!  Chime in whenever you feel like it, and if you would like to, this is a public group, so you can invite others. 

Comment by Nick Mortensen on February 8, 2013 at 9:39am

Depending on where you are ... it could get pretty treacherous over the next few days with the weather rolling in.  Be careful and stay safe, and of course.  If you have people interested and you're in one of these areas with bad weather, you know they're serious buyers!  Good luck!

Comment by Nick Mortensen on February 6, 2013 at 8:53am

Good stuff... and great way to start the day!  Today ... go above and beyond your normalcies in helping one more person.  Doesn't matter how little or small, it will not go unnoticed and the rewards will be wonderful!

Comment by Drew Spink on February 5, 2013 at 11:25pm

A is for Attitude and this is one of the most powerful sales attributes top performers  share they come to work with the right attitude.

#See it! Believe it! Achieve it!

Comment by Nick Mortensen on February 5, 2013 at 4:47pm

Thanks for joining Drew.... this is public... so if you have anyone you would like to join, they should be able to as well!  Welcome to the group!

Comment by Drew Spink on February 5, 2013 at 1:44pm
Comment by Drew Spink on February 5, 2013 at 1:40pm

Thank you for the invite Nick I look forward to contributing,

Comment by Nick Mortensen on February 4, 2013 at 10:57am

Hi Stephanie... welcome to the group... thanks for joining.  I hope you're having a great start to your year and I hope to learn from what you have to offer to our group!  Have a great week everyone, now that we've got these Monday morning meetings out of the way, we can get to what we do best... SELL vehicles!!  Treat every one of them like it's the last day of the month and you won't go wrong.  Happy Selling!

Comment by Nick Mortensen on February 1, 2013 at 6:23pm

Welcome to the group Ralph!  I'm looking forward to sharing ideas and swapping stories with you in the future.  Thanks for joining!

 

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