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Top Flight

Sharing worldwide secrets and enjoying stories, improving our status in the automotive industry!

Members: 7
Latest Activity: Oct 29, 2014

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Comment by Drew Spink on February 27, 2013 at 12:29pm

Handle Angry Callers With Confidence Do you know how to cope with an angry caller?

Receiving calls from irate customers can be stressful and challenging.
There is a simple five step process that you can use to diffuse difficult calls. When dealing with angry callers remember to stay ALERT.

Acknowledge the anger
Listen
Establish the facts
Recap
Take action

Comment by Nick Mortensen on February 13, 2013 at 1:25pm

Thanks for joining the group JD, it is still in its infancy stages but will be getting more productive in the near future!  Chime in whenever you feel like it, and if you would like to, this is a public group, so you can invite others. 

Comment by Nick Mortensen on February 8, 2013 at 9:39am

Depending on where you are ... it could get pretty treacherous over the next few days with the weather rolling in.  Be careful and stay safe, and of course.  If you have people interested and you're in one of these areas with bad weather, you know they're serious buyers!  Good luck!

Comment by Nick Mortensen on February 6, 2013 at 8:53am

Good stuff... and great way to start the day!  Today ... go above and beyond your normalcies in helping one more person.  Doesn't matter how little or small, it will not go unnoticed and the rewards will be wonderful!

Comment by Drew Spink on February 5, 2013 at 11:25pm

A is for Attitude and this is one of the most powerful sales attributes top performers  share they come to work with the right attitude.

#See it! Believe it! Achieve it!

Comment by Nick Mortensen on February 5, 2013 at 4:47pm

Thanks for joining Drew.... this is public... so if you have anyone you would like to join, they should be able to as well!  Welcome to the group!

Comment by Drew Spink on February 5, 2013 at 1:44pm
Comment by Drew Spink on February 5, 2013 at 1:40pm

Thank you for the invite Nick I look forward to contributing,

Comment by Nick Mortensen on February 4, 2013 at 10:57am

Hi Stephanie... welcome to the group... thanks for joining.  I hope you're having a great start to your year and I hope to learn from what you have to offer to our group!  Have a great week everyone, now that we've got these Monday morning meetings out of the way, we can get to what we do best... SELL vehicles!!  Treat every one of them like it's the last day of the month and you won't go wrong.  Happy Selling!

Comment by Nick Mortensen on February 1, 2013 at 6:23pm

Welcome to the group Ralph!  I'm looking forward to sharing ideas and swapping stories with you in the future.  Thanks for joining!

 

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Blog Posts

Selling the difference

Posted by Rob Gehring on February 10, 2016 at 2:58pm 1 Comment

Walmart sells a bag of M&M peanuts for $.50. If you’re at a service station the price of that same packet of peanuts jumps to one dollar. If you’re at…

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BREAKING NEWS: 2016 U.S. Women’s Car Dealership Report | Insights from Progressive Dealers

Posted by Anne Fleming on February 10, 2016 at 1:30pm 0 Comments

This week, hot-off-the press, we’ve got the 2016 U.S. Women’s Car Dealership Report, showing how progressive car dealerships make a difference in the experiences of women and families. This national report shows what is important…

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Posted by John Sternal on February 10, 2016 at 11:51am 0 Comments

Swapalease.com, the nation’s largest car lease marketplace, has new data that shows that Scion vehicles were performing adequately on Swapalease.com, and in some cases had better performance than certain Toyota models and other peers. The…

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Sub-Compact Car Values Stabilizing

Posted by Black Book on February 10, 2016 at 11:50am 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

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The features of the real leader

Posted by Myrtle Pilger on February 10, 2016 at 11:30am 0 Comments

Do you want to be truly inspirational leader for your team? The leader, who is happy to lead the other people. Then our material is for you.

We bring you the Top Habits of emotionally strong leader.…

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If I Surround Myself with Champions, I Can't Help but Win

Posted by Joe Orr on February 10, 2016 at 8:25am 0 Comments

I’m sure that every management team sits down on occasion to discuss…

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