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Ujj Nath
  • Signal Hill, CA
  • United States
  • myKaarma
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Ujj Nath's Page

Latest Activity

Mark Handlon commented on Ujj Nath's blog post Proper Choice of Communication: The Key to Customer Satisfaction
"Any form of communication- phone, text or email that keeps the customer informed on the status of their vehicle will only enhance the overall experience!"
17 hours ago
Ujj Nath posted a blog post
19 hours ago
Ujj Nath posted a video

Ujj Nath - Unconventional Idea

myKaarma CEO/Chairman Ujj Nath shares an unconventional idea on how to increase customer pay ROs in your service drive.
Mar 16
Ujj Nath posted a video

Is Texting the Cure Your Dealership Needs?

In this video blog, Ujj Nath explores the text messaging solution for dealerships and asks whether a texting solution is adequate by itself.
Mar 10
Ujj Nath posted a blog post

Stop the Lunacy!

For the past 15 years or so, technology has existed which enables customers to schedule service appointments online. In the beginning, the systems were very basic – the customer filled out a form online and an e-mail was sent to someone at the dealership who may – or may not – confirm that appointment. Fast forward to today and…See More
Mar 3
Ujj Nath posted a video

Are Your Service Advisors Overloaded?

In this short video blog, myKaarma CEO/Chairman Ujj Nath explains why dealerships should analyze what their service advisors responsibilities are and asks wh...
Feb 27
Ujj Nath posted a blog post

The Shuttle Has Left the Building… Maybe

One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the dealership, his mini-van full with customers, all of a sudden a strong gust of wind came through. The shuttle van’s windows were open at the time and…See More
Feb 13
Ujj Nath posted a video

Ujj Nath - Effective Communications with Recall Customers

myKaarma CEO Ujj Nath discusses the importance of effective communications with recall customers in this short video blog.
Feb 6
steven chessin commented on Ujj Nath's blog post Your Service Competition isn’t Other Dealers – It is Joe across the Street
" Take a look at the experience from your customer’s viewpoint.  Just dis-connect a license-plate bulb and bring it to the dealer. Watch what happens. Do you have an appointment  ---can you leave it -  wait for an estimate -…"
Jan 20
Ujj Nath posted a blog post

Your Service Competition isn’t Other Dealers – It is Joe across the Street

Customers generally get their vehicle serviced close to home or work. Dealers are lucky that customers feel they should bring their new cars back to the same store when there are warranty issues. They have that warranty period to develop the customer’s loyalty. That is, UNLESS their customer has a bad experience. After the warranty…See More
Jan 20
Ujj Nath commented on Ujj Nath's blog post Give Service Advisors a Break – It’s Time to Reduce the Noise
"Thank you, Steven! Appreciate the kind words."
Jan 12
Ujj Nath's blog post was featured

Give Service Advisors a Break – It’s Time to Reduce the Noise

Many dealers and managers outside of the service department don’t realize how incredibly busy a service advisor (SA) is throughout their day. Keep in mind that these are front-line employees dealing directly with your customers. They have an extremely important role in the dealership. In fact, it could be argued that a SA has more…See More
Jan 11
steven chessin commented on Ujj Nath's blog post Give Service Advisors a Break – It’s Time to Reduce the Noise
"Very impressive software solution. "
Jan 11
Ujj Nath posted a blog post

Give Service Advisors a Break – It’s Time to Reduce the Noise

Many dealers and managers outside of the service department don’t realize how incredibly busy a service advisor (SA) is throughout their day. Keep in mind that these are front-line employees dealing directly with your customers. They have an extremely important role in the dealership. In fact, it could be argued that a SA has more…See More
Jan 10
Ujj Nath posted a blog post

Don’t Get Distracted by the Shiny Objects

When looking at the future of the auto industry, specifically retail, it’s easy to get caught up in the “shiny objects” and focus on all the cool technology such as autonomous cars, ride-sharing, virtual reality sales, and all of the “disruptors” that are entering the space. This can serve as a bit of a distraction and, as a…See More
Jan 3
Ujj Nath posted a blog post

Puttin’ On the Ritz

I was on a trip to New York and met up with a friend of mine (full disclosure: also a happy customer) Richard Hesse, the Dealer Principal at Mercedes-Benz of Nanuet. He has a simple mantra: “It's not business; it’s personal” -- and he means it.  I borrowed a car from him while I was in the NY area and had a minor issue come up with…See More
Dec 20, 2016

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
myKaarma
What is your current position within your organization?
CEO
What is your company website?
http://mykaarma.com
What is your Facebook page/URL?
http://https://www.facebook.com/pg/mykaarma
What is your LinkedIn page/URL?
http://https://www.linkedin.com/company/kaarya-kaarma-mykaarma
How did you specifically hear about DealerELITE? If referred, who?
Sara Callahan
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
To help inform and educate the dealerELITE community on the latest trends in communications and technology that will benefit them now and in the future.

Ujj Nath's Videos

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Ujj Nath's Blog

Stop the Lunacy!

Posted on March 3, 2017 at 8:24am 0 Comments

For the past 15 years or so, technology has existed which enables customers to schedule service appointments online. In the beginning, the systems were very basic – the customer filled out a form online and an e-mail was sent to someone at the dealership who may – or may not – confirm that appointment.



Fast…

Continue

The Shuttle Has Left the Building… Maybe

Posted on February 13, 2017 at 8:20am 0 Comments

One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the dealership, his mini-van full with customers, all of a sudden a strong gust of wind came through. The shuttle van’s windows were open at the…

Continue

Your Service Competition isn’t Other Dealers – It is Joe across the Street

Posted on January 20, 2017 at 9:03am 1 Comment

Customers generally get their vehicle serviced close to home or work. Dealers are lucky that customers feel they should bring their new cars back to the same store when there are warranty issues. They have…

Continue

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Hey Car Dealer: Stop Letting Carvana (and Everyone Else) Define You!

Posted by Steve Stauning on March 27, 2017 at 3:00pm 0 Comments

Hey Car Dealer: Stop Letting Carvana (and Everyone Else) Define You! …

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Why is Battery Ventilation Important for Your RV?

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Want to buy an RV? You’ll find some decent bus conversion for sale…

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Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

Posted by Richard Keeney on March 24, 2017 at 5:00pm 0 Comments

Whatever you may call your Grandmother:…

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