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Ujj Nath
  • Signal Hill, CA
  • United States
  • myKaarma
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Ujj Nath's Page

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Ujj Nath posted a blog post

The Future of Business Is Tra-Digital

As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of world-leading companies may be showing us the future.   An article in …See More
1 hour ago
Ujj Nath posted a blog post

The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though it literally charges consumers for the privilege of buying goods from them – and many consumers happily do so. In fact, 85 million consumers who, in 2016 alone, spent a collective $16 billion.   Why do 85 million people pony up $55 and more per year…See More
Jun 19
Ujj Nath posted a blog post

Are Your Customers Worth $50?

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by the fact that the customer-facing employee cannot handle the situation on the spot. The upset customer is kept waiting while the employee checks with management, or worse, the customer leaves disgruntled!   Well, rather than…See More
Jun 12
Ujj Nath's blog post was featured

5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than tempting them with coupons and incentives, what can you do to keep bringing those customers back in?  Here are 5 things I have seen successful service departments do over the years that bring their customers back for…See More
Jun 6
Ujj Nath posted a blog post

5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than tempting them with coupons and incentives, what can you do to keep bringing those customers back in?  Here are 5 things I have seen successful service departments do over the years that bring their customers back for…See More
Jun 6
Ujj Nath posted a blog post

OEMs: Give Dealers More Autonomy!

While the automotive industry has seen massive technology changes in the last 5 years, there is a continuing trend where some OEMs partner with specific vendors and then take away the freedom of choice for forward-thinking dealers. Mandates are enforced where franchised dealers must choose between 2-3 vendors for a…See More
May 19
Ujj Nath's video was featured

5 Way to Increase Service Department Market Share

Founder / CEO Ujj Nath shares 5 ways that dealership service departments can increase their market share on repairs in this video blog.
May 17
Ujj Nath posted a video

Genuine Systematic Followup

myKaarma Founder & CEO Ujj Nath explains the importance of genuine systematic follow up for dealerships.
May 11
Ujj Nath posted a video

5 Way to Increase Service Department Market Share

Founder / CEO Ujj Nath shares 5 ways that dealership service departments can increase their market share on repairs in this video blog.
May 4
Ujj Nath posted a video

3 Things to Pay Attention to

Ujj Nath shares 3 things that dealers should pay attention to in order to ensure a successful future.
Apr 27
Ujj Nath posted a blog post

Convenience: The Biggest Factor in Increasing Service Revenue & Retention

Convenience is one of the biggest factors that influences customers when choosing where to take their vehicles for service. For the younger generation it even trumps price. Independents know this and it is one of their key marketing messages, along with speed of service. Dealers tend to fall behind in this type of messaging in general…See More
Apr 20
Ujj Nath posted a blog post

Wake Up and Smell the Disruption!

While many companies have entered the retail automotive space trying to capitalize on the experience customers want but are not getting from dealers, the biggest threat is actually looming on the horizon: The Tesla Model 3. Until now, Tesla has bucked the system while pushing its direct-to-consumer sales model. However, their past…See More
Apr 13
Ujj Nath's blog post was featured

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.The most valuable currency on the planet is time. Everyone…See More
Apr 5
Ujj Nath posted a blog post

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.The most valuable currency on the planet is time. Everyone…See More
Apr 4
Mark Handlon commented on Ujj Nath's blog post Proper Choice of Communication: The Key to Customer Satisfaction
"Any form of communication- phone, text or email that keeps the customer informed on the status of their vehicle will only enhance the overall experience!"
Mar 27
Ujj Nath posted a blog post
Mar 27

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
myKaarma
What is your current position within your organization?
CEO
What is your company website?
http://mykaarma.com
What is your Facebook page/URL?
http://https://www.facebook.com/pg/mykaarma
What is your LinkedIn page/URL?
http://https://www.linkedin.com/company/kaarya-kaarma-mykaarma
How did you specifically hear about DealerELITE? If referred, who?
Sara Callahan
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
To help inform and educate the dealerELITE community on the latest trends in communications and technology that will benefit them now and in the future.

Ujj Nath's Videos

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Ujj Nath's Blog

The Future of Business Is Tra-Digital

Posted on June 26, 2017 at 9:50am 0 Comments

As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of…

Continue

The Costco Effect and Customer Loyalty

Posted on June 19, 2017 at 9:30am 0 Comments

Costco has certainly built a loyal following over the years, even though…

Continue

Are Your Customers Worth $50?

Posted on June 12, 2017 at 10:09am 0 Comments

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by…

Continue

5 Ways to Bring Customers Back for Service

Posted on June 6, 2017 at 2:01pm 0 Comments

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than…

Continue

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Blog Posts

Don't Rely on Fake News!

Posted by Josh Blick on June 26, 2017 at 10:22am 0 Comments

Auto/Mate Releases Free eBook: The Auto Dealer's Guide to Team Building

Posted by Mike Esposito on June 26, 2017 at 9:30am 0 Comments

Albany, N.Y. – June 26th, 2017 – Auto/Mate…

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Is Your Express Service Actually Express?

Posted by David Lewis on June 22, 2017 at 2:18pm 1 Comment

Express Service is a way to build growth in your service departments numbers and profits. This is a big need today as so many of our customers end up going to secondary maintenance facilities for this work. This is draining much of the customer…

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