I just finished a meeting with one of my long term clients toady and wanted to share some details on how powerful "Accurate" information really is at a dealership.

First of all let me give you a little of the back story on this dealership and the challenges they faced before we started working with them.

This dealership had a service BDC with no process and was essentially a second switchboard handling thousands of calls with limited results. For the most part they were reacting to inbound calls and not really thinking "proactively" and had very little real "numbers" an what was going on in their dealership or BDC.

The first step of course was to "benchmark" the dealership and find out what was going on in terms of numbers. This was of course eye opening to the Service Manager, Sales Managers, and of course the Owner.

The Next Step was to train the team, measure their activity using their CRM and Proactive Dealer Solutions "Tracker"and grow the Department and the Dealership.

Over the last 8 months we have grown the Service Department of two GM stores and their Harley Davidson Store and we are now growing their Sales Department as well.

The most important thing however is not just growth, it's a better understanding of what is going on at the dealerships so that the Owner and Management Team can make short and long term plans and measure the results to maximize the growth of the Dealerships.

The power of process, training and support combined with "Proactive Tools" like "Tracker" powers "Real Growth" over time. This is what "Real Solutions" and growth are all about.

More importantly the growth can be duplicated and scaled at multiple dealerships all over North  America and the world.

Yes we have done work is Australia as well.....

In addition the Proactive Team can work with clients when we are in other parts of the country or world and help them identify growth areas and training opportunities when we are not in store.

But most importantly the Owner, Managers, BDC Managers and staff can get the information they need real time in a simple format to grow their business.....

Have questions?

Need more details?

Call 1 877 452 2753 anytime or http://www.bdcexperts.com

Have a great day!!!!!!!!

Ian Nethercott

Performance Coach

Proactive Dealer Solutions

inethercott@bdcexperts.com

http://www.bdcexperts.com

1 877 452 2753