Your phone system provides you with an incredible volume of opportunity to access actionable data. Focusing on a solid phone process in your dealership allows for visibility into key profitability areas, and accurate data from calls generates better identification and communication with a higher percentage of customers. Leadership personnel have full ability to ensure proper training and skill-set building. Not only does your short and long-term income increase, but so does your Customer Service Index.

In this 60-minute webinar you will discover the real impact of your business telephones personality. We will review key metrics from more than two million audited business calls to dealerships in North America. Find out where you stand in key metrics that drive your profitability, market share, retention and your Customer Service Index. Your customers tell you every day how to increase your profitability you just need to listen.

The session will be led by Robert Chip King, Managing Partner of CallRevu LLC. Mr. King is a pioneer of Phone Process Measurement and focuses daily on delivering metrics and key data that allow for an immediate vision of opportunities. Additionally, Chips extensive knowledge of the automotive field, including positions of General Manager and Dealer Principal, drives his passion for exceptional customer service as part of the dealership experience.

Key takeaways:

• Review the key metrics of the Phone Process and their relationship to your
  Financial Statement
• Identify the most common Profit Leaks and implement the solutions to fix them
• Use phone data to really achieve Spending Less and Getting More
• Learn to how to make the blind spot of the phone process into the sweet spot

Who should attend? This webinar's intended audience includes General Managers, Dealer Principals, BDC Managers, and Key Sales & Service Personnel.