Lead Handling Tool
I need a recommendation of a quality lead handling tool with automated email sending. Any ideas? I'm currently using Cobalt's LMCC
Replies to This Discussion
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Permalink Reply by Tobias Sedillos on
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Here's what I have been using to manage my contacts, since Oct/2007. It lets you keep good track, and pull detailed notes by date. Joe Girard used a system similar to this, and still holds the record for being the best - Here's an article that will help you see what I mean:
http://docs.google.com/Doc?docid=0Ab4EMd3pF-H6ZGdtd3Zuem1fMTMxYzZkY...
After knowing his story, when I was shown this technology - it was easy to see what it would mean for me - and there's no reason you can't do the same. I have shared it with other salespeople, dealers, and dealer associations in 4 states... the words starting to get out, yet 99% of people in our industry probably haven't seen it - nor heard of Joe Girard. Here's the info, and you can try it for free first if you'd like:
Longer (more in depth): http://www.socreferral.com/tobias303
or
Short (basic and to the point): http://www.soclink.com/tobias303
feel welcome to get in touch with me if you have questions.
Tobias, at 303-827-4785
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Permalink Reply by Chuck Agner on
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You realize, Tobias, that a PAPER CARD in the digital age is complete heresy :) What kind of results are you getting? I see that you are a distributor for this service - what kind of third-party referrals can I review for this service?
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Permalink Reply by Troy Smock on
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Michael,
Being in the software side for over 10 years, there are many of ILM applications out there. Most have OEM certification, however some do not. Many of them do the same basic functions of auto responders, email campaigns and more. A few out there take it to the next level and offer some included templates and other add ons such as social networking and much more.
--Troy
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Think about it: the fact that it is paper in a digital age is what makes it effective - it is different & memorable. Even more important, it is the only thing I know of that you can use in time, and never confuse the message that it is about the recipient. Think about it - email blasts, digital newsletters, and incessant phone calls destroy relationships - they don't build them. I never get the warm fuzzies when I read an email newsletter touting this week's special for somebody. If you send postcards, or fliers in the mail - or a scratch & win ticket - it will be perceived as junk mail - because it is. Mine go directly into the trash. I have been using it for over two years because it works. The best third party review is this: express your sincere appreciation by sending a card on the system to your next few clients - and hear their response first hand.
Here's my take - you can keep sending email blasts because their cheap; and making tons of follow up calls; or you can follow the advice the best this world has seen (Joe Girard) - and send them something nice in the mail that lets them know how much you care. Everything in my pipeline right now, that I am working on is a repeat or referral client: I can't convince you - but seriously think about it: a sales person who wants to sell 20 cars a month (by repeat & referral only) needs 240 people to send him one referral a year. Most salespeople I know touch 60-75 people a month, and sell 12-18 cars. Most don't stay in touch with the ones they do sell, and none that I know of stay in touch with the ones they didn't sell... They don't know people that buy cars, who appreciate above and beyond service. "Keep sending them emails and call them they'll eventually buy?!" That's nonsense - and sadly it's the norm. Keep in mind - these are the same people that 10 years later are still selling 12-18 cars per month... and preaching "We do it this way because it works." It doesn't work - if it worked, their results would steadily increase; Right?
I am not inviting you to buy it - I am inviting you to experience it for free by trying it - you will be able to determine if it's for you. I am determined to share it with others in our industry, because I know it is something that will benefit them: but I didn't want another sales career - mine is just fine. I simply let people see the info, try it for themselves, and then help them get started if they see the value. I earn a little extra each time they do decide it is something for them - but trust me, it supplimental compared to what it does for my auto business.
PS: If you shared it with 4 other colleagues, and helped them get started to have this tool at your fingertips for the rest of your career - do you think that would help or hurt you?
I can recommend a good book on this subject: Appreciation Marketing, by Tommy Wyatt & Curtis Lewsey
Hope it helps you - feel welcome to call me if you have any questions.
C Agner said:You realize, Tobias, that a PAPER CARD in the digital age is complete heresy :) What kind of results are you getting? I see that you are a distributor for this service - what kind of third-party referrals can I review for this service?
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Permalink Reply by Mike Myers on
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I'm really just trying to see if there are any recommendations with available software tools out there. I use a specific lead handling process that is not automated. I am using Cobalt's LMCC with a 3 member Internet sales team. I'm not trying to find software to blast the crap out of every lead, but something that is more up to date than LMCC which is proving to be very old these days with no updates to look forward to. I have looked into Dealer.com's system which looks pretty cool as well as ADP's CRM which our store is considering. I understand there is lead management built into it, but am afraid it may have been added as a second thought and is not a true lead management system. I'm not trying to debate HOW follow-up should be done, I just need some assistance with what tools are available to me. Any suggestions???
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I have given you my best suggestion for a software tool solution: I know there are others, but there is nothing else I would recommend. No debates, here - just sharing information and perspective with a colleague (C Agner) on this topical discussion.
Michael K. Myers said:I'm really just trying to see if there are any recommendations with available software tools out there. I use a specific lead handling process that is not automated. I am using Cobalt's LMCC with a 3 member Internet sales team. I'm not trying to find software to blast the crap out of every lead, but something that is more up to date than LMCC which is proving to be very old these days with no updates to look forward to. I have looked into Dealer.com's system which looks pretty cool as well as ADP's CRM which our store is considering. I understand there is lead management built into it, but am afraid it may have been added as a second thought and is not a true lead management system. I'm not trying to debate HOW follow-up should be done, I just need some assistance with what tools are available to me. Any suggestions???
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Michael,
I'm familiar with LMCC. izmocars has our own version of ILM that is a low cost solution that allows the core functionality of ILM for managing leads, auto responders and most importantly report back to the OEM. We are certified by each OEM that requires certification. For more information you can go to http://www.izmocars.com/solutions/ilm.html to learn more on ILM or http://www.izmocars.com/solutions/solutions-map.html to learn more of what we have.
Thanks,
--Troy
Michael K. Myers said:I'm really just trying to see if there are any recommendations with available software tools out there. I use a specific lead handling process that is not automated. I am using Cobalt's LMCC with a 3 member Internet sales team. I'm not trying to find software to blast the crap out of every lead, but something that is more up to date than LMCC which is proving to be very old these days with no updates to look forward to. I have looked into Dealer.com's system which looks pretty cool as well as ADP's CRM which our store is considering. I understand there is lead management built into it, but am afraid it may have been added as a second thought and is not a true lead management system. I'm not trying to debate HOW follow-up should be done, I just need some assistance with what tools are available to me. Any suggestions???
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Thanks! I really appreciate the recommendation. It's funny to be in this business for so long and then realize how much I don't know!
Tobias Sedillos said:I have given you my best suggestion for a software tool solution: I know there are others, but there is nothing else I would recommend. No debates, here - just sharing information and perspective with a colleague (C Agner) on this topical discussion.
Michael K. Myers said:I'm really just trying to see if there are any recommendations with available software tools out there. I use a specific lead handling process that is not automated. I am using Cobalt's LMCC with a 3 member Internet sales team. I'm not trying to find software to blast the crap out of every lead, but something that is more up to date than LMCC which is proving to be very old these days with no updates to look forward to. I have looked into Dealer.com's system which looks pretty cool as well as ADP's CRM which our store is considering. I understand there is lead management built into it, but am afraid it may have been added as a second thought and is not a true lead management system. I'm not trying to debate HOW follow-up should be done, I just need some assistance with what tools are available to me. Any suggestions???
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Looks like the company you work for. I checked it out and I'm going to schedule the demo. Will you be involved with that Troy?
Troy Smock said:Michael,
I'm familiar with LMCC. izmocars has our own version of ILM that is a low cost solution that allows the core functionality of ILM for managing leads, auto responders and most importantly report back to the OEM. We are certified by each OEM that requires certification. For more information you can go to http://www.izmocars.com/solutions/ilm.html to learn more on ILM or http://www.izmocars.com/solutions/solutions-map.html to learn more of what we have.
Thanks,
--Troy
Michael K. Myers said:I'm really just trying to see if there are any recommendations with available software tools out there. I use a specific lead handling process that is not automated. I am using Cobalt's LMCC with a 3 member Internet sales team. I'm not trying to find software to blast the crap out of every lead, but something that is more up to date than LMCC which is proving to be very old these days with no updates to look forward to. I have looked into Dealer.com's system which looks pretty cool as well as ADP's CRM which our store is considering. I understand there is lead management built into it, but am afraid it may have been added as a second thought and is not a true lead management system. I'm not trying to debate HOW follow-up should be done, I just need some assistance with what tools are available to me. Any suggestions???
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I'll definitely read the book. Thank you. ca
Tobias Sedillos said:Think about it: the fact that it is paper in a digital age is what makes it effective - it is different & memorable. Even more important, it is the only thing I know of that you can use in time, and never confuse the message that it is about the recipient. Think about it - email blasts, digital newsletters, and incessant phone calls destroy relationships - they don't build them. I never get the warm fuzzies when I read an email newsletter touting this week's special for somebody. If you send postcards, or fliers in the mail - or a scratch & win ticket - it will be perceived as junk mail - because it is. Mine go directly into the trash. I have been using it for over two years because it works. The best third party review is this: express your sincere appreciation by sending a card on the system to your next few clients - and hear their response first hand.
Here's my take - you can keep sending email blasts because their cheap; and making tons of follow up calls; or you can follow the advice the best this world has seen (Joe Girard) - and send them something nice in the mail that lets them know how much you care. Everything in my pipeline right now, that I am working on is a repeat or referral client: I can't convince you - but seriously think about it: a sales person who wants to sell 20 cars a month (by repeat & referral only) needs 240 people to send him one referral a year. Most salespeople I know touch 60-75 people a month, and sell 12-18 cars. Most don't stay in touch with the ones they do sell, and none that I know of stay in touch with the ones they didn't sell... They don't know people that buy cars, who appreciate above and beyond service. "Keep sending them emails and call them they'll eventually buy?!" That's nonsense - and sadly it's the norm. Keep in mind - these are the same people that 10 years later are still selling 12-18 cars per month... and preaching "We do it this way because it works." It doesn't work - if it worked, their results would steadily increase; Right?
I am not inviting you to buy it - I am inviting you to experience it for free by trying it - you will be able to determine if it's for you. I am determined to share it with others in our industry, because I know it is something that will benefit them: but I didn't want another sales career - mine is just fine. I simply let people see the info, try it for themselves, and then help them get started if they see the value. I earn a little extra each time they do decide it is something for them - but trust me, it supplimental compared to what it does for my auto business.
PS: If you shared it with 4 other colleagues, and helped them get started to have this tool at your fingertips for the rest of your career - do you think that would help or hurt you?
I can recommend a good book on this subject: Appreciation Marketing, by Tommy Wyatt & Curtis Lewsey
Hope it helps you - feel welcome to call me if you have any questions.
C Agner said:You realize, Tobias, that a PAPER CARD in the digital age is complete heresy :) What kind of results are you getting? I see that you are a distributor for this service - what kind of third-party referrals can I review for this service?
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You're welcome. - Tobias.
C Agner said:I'll definitely read the book. Thank you. ca
Tobias Sedillos said:Think about it: the fact that it is paper in a digital age is what makes it effective - it is different & memorable. Even more important, it is the only thing I know of that you can use in time, and never confuse the message that it is about the recipient. Think about it - email blasts, digital newsletters, and incessant phone calls destroy relationships - they don't build them. I never get the warm fuzzies when I read an email newsletter touting this week's special for somebody. If you send postcards, or fliers in the mail - or a scratch & win ticket - it will be perceived as junk mail - because it is. Mine go directly into the trash. I have been using it for over two years because it works. The best third party review is this: express your sincere appreciation by sending a card on the system to your next few clients - and hear their response first hand.
Here's my take - you can keep sending email blasts because their cheap; and making tons of follow up calls; or you can follow the advice the best this world has seen (Joe Girard) - and send them something nice in the mail that lets them know how much you care. Everything in my pipeline right now, that I am working on is a repeat or referral client: I can't convince you - but seriously think about it: a sales person who wants to sell 20 cars a month (by repeat & referral only) needs 240 people to send him one referral a year. Most salespeople I know touch 60-75 people a month, and sell 12-18 cars. Most don't stay in touch with the ones they do sell, and none that I know of stay in touch with the ones they didn't sell... They don't know people that buy cars, who appreciate above and beyond service. "Keep sending them emails and call them they'll eventually buy?!" That's nonsense - and sadly it's the norm. Keep in mind - these are the same people that 10 years later are still selling 12-18 cars per month... and preaching "We do it this way because it works." It doesn't work - if it worked, their results would steadily increase; Right?
I am not inviting you to buy it - I am inviting you to experience it for free by trying it - you will be able to determine if it's for you. I am determined to share it with others in our industry, because I know it is something that will benefit them: but I didn't want another sales career - mine is just fine. I simply let people see the info, try it for themselves, and then help them get started if they see the value. I earn a little extra each time they do decide it is something for them - but trust me, it supplimental compared to what it does for my auto business.
PS: If you shared it with 4 other colleagues, and helped them get started to have this tool at your fingertips for the rest of your career - do you think that would help or hurt you?
I can recommend a good book on this subject: Appreciation Marketing, by Tommy Wyatt & Curtis Lewsey
Hope it helps you - feel welcome to call me if you have any questions.
C Agner said:You realize, Tobias, that a PAPER CARD in the digital age is complete heresy :) What kind of results are you getting? I see that you are a distributor for this service - what kind of third-party referrals can I review for this service?
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Permalink Reply by Tina Elaine Martin on
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Hi Michael:
I have used many lead programs and the best by far was ADP's CRM I used the 4.0 version and found that it was capable of doing what I needed today and the things that I will need in the future. It has a lead handling email/Internet system that works very well. Do not let others convince you that it is too diffifult to work with, anything worth while takes time to master it. Take the time to work with it and explore the areas to find out what they do, ADP has a great support staff and they will guide you through it. I am presently using ADP's Buzztrak- this is not a well thought out program, it leaves alot to be desired. One other that I like is Higher Gear, they have a simplistic, yet efficient program that is geared (pardon the pun) to sales people and there daily functions, this is one that you should demo. If you need any other assistance please let me know, I would be glad to help, Good luck Tina Martin
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