Not Enough or "Floor Flooded"...How is that decision being made, and by whom?

Saturday,big ads running,baloons are up,grille is cooking,giant lobster or whatever on the roof....3 salespeople call out "sick" or not at all.......

You "load up" and your 3 top people threaten to leave due to you "flooding the floor"

What is a manager to do?

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Permalink Reply by Craig Lockerd on September 2, 2010 at 10:18am

My first GM I worked under told me to make decisions on salespeople by asking yourself 2 simple questions.Is the person you are thinking about willing or able to do what you need them to do.If they are willing but not able, could be lack of effort on Managements part,if they are able,but not willing.....see ya! I can perhaps fix able...willing ,well that's a horse of a different color.If they are willing and able....I want a bunch of those to work with if they are neither I made the wrong decoision up front in hiring them.

aaron kominsky said:

Well there are two choices first you let them go why? bad attitude and they will only poison the rest of the salespeople . they will have them join the shark pool of the whiners and complainer! if they were that great in the first place why should they care if there are 100 salespeople there Shouldn't they have their own customer base rather than relying on floor traffic? So if I were a mgr I would first have a one on one meeting with them and see what the real problem is and then address the issues accoringly If you are a good Mgr you'lll seek out the objections and close the salespeople on staying and focusing on their own customrs and get referrals . Those type customers are so much more likely to purchase than new ones!