Lauren Galli
  • Mechanicsburg, PA
  • United States
  • Phone Ninjas
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Latest Activity

Lauren Galli posted a blog post

Porsches on Fire?

The Felicity Ace is a cargo ship that is midway between Germany and Rhode Island at the moment and it is on fire. Not only is this ship engulfed in flames, but it is also carrying thousands of vehicles that were set for delivery, many of which are already pre-sold to customers at United States dealerships.In this country for over a year now, there have been massive…See More
Feb 21
Lauren Galli's blog post was featured

How Important Are Dealership Phone Skills?

When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of your mind? Do you recommend that business to friends and family? Do you go out of your way to frequent that business again? The answer is no, in fact it may even be an adamant no. You may even go out of your way to make sure to do the opposite, right? What experience are your customers having? Are your dealership phone skills where they should be?Over the past two years, it’s…See More
Feb 4
Lauren Galli posted a blog post

How Important Are Dealership Phone Skills?

When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of your mind? Do you recommend that business to friends and family? Do you go out of your way to frequent that business again? The answer is no, in fact it may even be an adamant no. You may even go out of your way to make sure to do the opposite, right? What experience are your customers having? Are your dealership phone skills where they should be?Over the past two years, it’s…See More
Jan 31
Lauren Galli posted a blog post

Peak Call Times for Your BDC

Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it just doesn’t make scheduling sense to have a full staff when you’re not all that busy. The same scheduling decisions need to be made for your BDC, whether virtual or in-house.When it comes to scheduling for your reps in your BDC, peak times for inbound…See More
Apr 5, 2021
Lauren Galli posted a blog post

What Percentage of BDC Calls Should Generate an Appointment?

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business Development Center, to handle the influx of phone calls from customers. These days, a BDC is practically a necessity in a thriving dealership. However, how do you tell if your BDC is functioning properly and ensuring the most customers possible are…See More
Mar 29, 2021

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Coach
What is your company website?
http://www.phoneninjas.com/
What is your Facebook page/URL?
http://https://www.linkedin.com/in/laurengalli/
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/laurengalli/
How did you specifically hear about DealerELITE? If referred, who?
Chris Vitale
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I've got nine years of automotive SEO and marketing experience, three years as a senior automotive coach with Phone Ninjas, and BDC experience.

Lauren Galli's Blog

Porsches on Fire?

Posted on February 21, 2022 at 11:28am 2 Comments

The Felicity Ace is a cargo ship that is midway between Germany and Rhode Island at the moment and it is on fire. Not only is this ship engulfed in flames, but it is also carrying thousands of vehicles that were set for delivery, many of which are already pre-sold to customers at United States dealerships.

In this country for over a year now, there…

Continue

How Important Are Dealership Phone Skills?

Posted on January 31, 2022 at 3:51pm 2 Comments

When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of your mind? Do you recommend that business to friends and family? Do you go out of your way to frequent that business again? The answer is no, in fact it may even be an adamant no. You may even go out of your way to make sure to do the opposite, right? What experience are your customers having? Are your dealership phone skills where they should be?

Over the past two…

Continue

Peak Call Times for Your BDC

Posted on April 5, 2021 at 3:18pm 1 Comment

Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it just doesn’t make scheduling sense to have a full staff when you’re not all that busy. The same scheduling decisions need to be made for your BDC, whether virtual or in-house.

When it comes to scheduling for your reps in your BDC, peak…

Continue

What Percentage of BDC Calls Should Generate an Appointment?

Posted on March 29, 2021 at 1:37pm 1 Comment

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business Development Center, to handle the influx of phone calls from customers. These days, a BDC is practically a necessity in a thriving dealership. However, how do you tell if your BDC is functioning properly and ensuring the most customers…

Continue

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At 4:56am on August 31, 2021, A Maris said…

Good Day,
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