Robin Keller
  • Female
  • Overland Park, KS
  • United States
  • NCM Associates
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Which best describes you?
Vendor Partner
What company do you work for (or own)?
NCM Associates
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Marketing Communications Director
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Weekly informational Up To Speed blog posts to share, with relevant retail automotive best practices, tips and guidance for all dealership departments. Information is from the NCM Institute Center for Automotive Retail Excellence.

Robin Keller's Blog

From the NCM Up To Speed Blog: Musclecar Dream Engine Comes True in Modern Technology

Posted on August 7, 2013 at 10:20pm 0 Comments

The NCM Up To Speed blog is typically reserved for “next practice” tips for better retail automotive management, but in this post, one of our 20 Group moderators, Joe Basil, pays homage to the source of our passion for this industry — the allure of the automobile and all it signifies. It stole our hearts and captured our imagination with dreams of speed, power and freedom on the open road. For Joe, the passion was sparked by the Chevrolet musclecars of the 1960s and 70s...

For all you…


Is it time to rethink your hiring processes?

Posted on February 19, 2013 at 3:29pm 0 Comments

A common lament in retail automotive dealerships around the country is that finding and keeping good employees is a real challenge. I will go even further to say that most employers, regardless of industry, probably aren’t satisfied with their hiring results. We’ve all heard the saying, ”If you always do what you’ve always done, you’ll always get what you’ve always gotten,” and my guess is this is the reason most employers continue to be confounded in this area. I heard…


From the NCM Institute blog: Structuring Your Dealership for 30% Net to Gross

Posted on November 29, 2011 at 3:30pm 0 Comments

NCM® Associates has been facilitating 20 Groups since 1947. And even from those early days, our moderators and member dealers have focused on the Net Profit to Gross Profit Percentage (Net-to-Gross %) as a key metric of perfor­mance measurement. Over at least the last three decades, the NCM 20 Group community has established 30% Net-to-Gross (BOT*) as the “best practices…


Add Incremental Sales and Gross with an AS-IS Used Vehicle Program

Posted on November 15, 2011 at 1:40pm 2 Comments

Stop giving away additional, incremental sales and gross! Today's NCMi Up To Speed blog discusses how to set up an AS-IS used car sales process in your store.    


If you're not in the AS-IS used vehicle business, you should be!

By Garry House, Director, NCM…


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