Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue
We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue
Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.
His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.
With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.
This week, Jeff talks about the big problem of loaner vehicles! One of the most asked questions is "What do we do if we don't have enough loaner cars"? This happens way too often, and then customers will get upset and it quickly escalates into a heat case. So what's the solution? Hint: It's NOT to buy more loaners!
Copyright 2019 Wm Jeff Cowan
The #1 Automotive Service…
This week, Jeff discusses some key attributes for successful advisors. Amongst others, being able to truly master the art of selling is a skill that will never fail you! Become a product expert, master the art of selling, reading, and investing in yourself are just some of the steps to be a successful advisor.
Copyright 2019 WM Jeff Cowan
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This week, Jeff discusses a hot topic- how to keep advisors! Are you struggling with turnover on your service drive? Feel like you hire someone and the next thing you know, they're resigned? Stay tuned to hear why advisors want to leave in the first place, how to solve the problem, and key steps to creating a long-term service team. Copyright 2019 Wm Jeff Cowan
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This week, Jeff covers three points about this maximizing this upcoming season of holidays and events. The service drive is the busiest during this time of the year, so how do you maximize each customer? Are the holidays and events an excuse, or a potential opportunity? Stay tuned to find out some key tips going into this season. Copyright 2019 Wm Jeff Cowan