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Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Groups

Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

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DealerELITE liked Jeff Cowan's blog post Best tips for finding, hiring, training, and people who do not suck.
Sep 12
Jeff Cowan's blog post was featured

Best tips for finding, hiring, training, and people who do not suck.

Best Tips for Hiring PeopleEver wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this or that. They lament about how their people will not do this or that. They talk about how their people fail and barely deliver what is needed to sustain the business. In short, they tell me their people suck.My immediate response to this is always the same. Who interviewed them? Who hired them? Who trained them? Who leads them? Who works with them? This usually elicits the same response- a blank stare and an angry retort.I guess sometimes the truth hurts, but it never lies. The truth is the truth. The good news is; we can change the truth. The followings are the steps to finding, hiring,…See More
Sep 12
0 Comments
Jeff Cowan posted a blog post

Best tips for finding, hiring, training, and people who do not suck.

Best Tips for Hiring PeopleEver wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this or that. They lament about how their people will not do this or that. They talk about how their people fail and barely deliver what is needed to sustain the business. In short, they tell me their people suck.My immediate response to this is always the same. Who interviewed them? Who hired them? Who trained them? Who leads them? Who works with them? This usually elicits the same response- a blank stare and an angry retort.I guess sometimes the truth hurts, but it never lies. The truth is the truth. The good news is; we can change the truth. The followings are the steps to finding, hiring,…See More
Sep 12
0 Comments
DealerELITE liked Jeff Cowan's blog post How to Prepare Your Dealership for the Coming Recession
Aug 24
Marco Antonio R. Botelho liked Jeff Cowan's blog post A Recession is Coming
Aug 24
Jeff Cowan's blog post was featured

A Recession is Coming

A recession is coming, learn how dealerships will survive the bad economy.I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a person running a business, I have to research business indicators to help me predict what the future economy is likely to be. Like a captain sailing turbulent waters, I have to make plans to prepare for the future appropriately. Currently, the signs are showing stormy seas ahead. Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my…See More
Aug 23
1 Comment
Craig Colwell liked Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
Jul 12
steven chessin commented on Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
"A lot of great insights that we have all experienced. It is wonderful that you were able to document it so well. A must read for every dealer and every vendor  One tip I would offer is to have a "point-man" that takes…"
Jul 11
Bill Goodfriend liked Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
Jul 11
DealerELITE liked Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
Jul 11
Jeff Cowan's blog post was featured

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed that the most important thing in any business relationship is the relationship itself. Both sides agreed that when relationships went south and deals were lost, it was mostly due to things that were small and insignificant in the overall picture, things that seemingly could have or should have been avoided.This got me thinking: What is it that drives one side or the other to end relationships?   I asked 20 dealers and 20 vendors for their thoughts.Part I is titled “Five Things Vendors Do That Dealers Hate” and Part II is…See More
Jul 11
1 Comment
Jeff Cowan posted a blog post

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed that the most important thing in any business relationship is the relationship itself. Both sides agreed that when relationships went south and deals were lost, it was mostly due to things that were small and insignificant in the overall picture, things that seemingly could have or should have been avoided.This got me thinking: What is it that drives one side or the other to end relationships?   I asked 20 dealers and 20 vendors for their thoughts.Part I is titled “Five Things Vendors Do That Dealers Hate” and Part II is…See More
Jul 11
1 Comment
DealerELITE liked Jeff Cowan's blog post Service Advisors Q & A
Jun 30
Jeff Cowan's blog post was featured

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My WorkshopsDear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every workshop without fail is the posing of certain questions by the audience. What I would like to do is share these questions with you, give you my responses to these questions, and tell you why I believe these questions are so frequently asked.  I think you will find this information to be very useful so let’s take a look at these questions.…See More
Jun 30
0 Comments
Jeff Cowan posted a blog post

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My WorkshopsDear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every workshop without fail is the posing of certain questions by the audience. What I would like to do is share these questions with you, give you my responses to these questions, and tell you why I believe these questions are so frequently asked.  I think you will find this information to be very useful so let’s take a look at these questions.…See More
Jun 29
0 Comments
Ronald Holland liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 28

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about dealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

Best tips for finding, hiring, training, and people who do not suck.

Posted on September 12, 2016 at 5:30pm 0 Comments

Best Tips for Hiring People

Ever wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this…

Continue

How to Prepare Your Dealership for the Coming Recession

Posted on August 24, 2016 at 2:35pm 2 Comments

Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…

Continue

A Recession is Coming

Posted on August 23, 2016 at 3:14pm 1 Comment

A recession is coming, learn how dealerships will survive the bad economy.

I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a…

Continue

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

Posted on July 11, 2016 at 7:45pm 1 Comment

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed…

Continue

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Blog Posts

Dealers Are Asking “What Is Online Retailing, Really?”

Posted by Joe Orr on September 28, 2016 at 2:43pm 1 Comment

In my many discussions with dealers, the one question that invariably…

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Google Allo Is Here PLUS LinkedIn Desktop Redesign and More!

Posted by Joseph Little on September 27, 2016 at 12:32pm 0 Comments

This Week in Social Media

 …

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Service Advisor Tips for Following-Up on Declined Services

Posted by Richard Keeney on September 27, 2016 at 10:49am 0 Comments



As we’re helping people with some of their…

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Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Auto Dealer Attendees

Posted by Mike Esposito on September 27, 2016 at 10:37am 0 Comments

Albany, N.Y. – September 27th, 2016 – Auto/Mate Dealership Systems announced today that its National Customer User Summit was its largest yet, spanning two full days and offering many new events, classes and…

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Efficiency is the Key to Loyalty

Posted by Mike Gorun on September 27, 2016 at 9:09am 0 Comments

Have you ever tried to call a dealership – whether it’s to inquire…

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Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Posted by Erik S. Nachbahr on September 26, 2016 at 4:35pm 0 Comments

Timonium, MD – September 26th, 2016-- Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, announced today that Erik Nachbahr will present at the…

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