Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan's video was featured

Sales Tip #7 Solve Their Primary Concerns and Theyll Buy Anything

04:52
Tip #7 in our series presents more great tips to help you help your customers. These tips are taken directly from Jeff's live 2-day workshop entitled "The 6-Step Road to Service Department Success" for Higher Sales, Customer Retention and Survey…
Wednesday
Jeff Cowan's video was featured

Sales Tip #6 Why Lack of Leadership and Process Delivers Failure

06:53
Leadership and Process matter more than you think when it comes to a successful service drive. Are you being graded on processes you don't even know exist? If you're not providing leadership, guess what? Someone else is, and you're being graded on…
Monday
Jeff Cowan posted a video

Sales Tip #7 Solve Their Primary Concerns and Theyll Buy Anything

04:52
Tip #7 in our series presents more great tips to help you help your customers. These tips are taken directly from Jeff's live 2-day workshop entitled "The 6-Step Road to Service Department Success" for Higher Sales, Customer Retention and Survey…
Oct 22
Jeff Cowan posted a video
Oct 14
Jeff Cowan's video was featured

Sales Tip #5 Leaving Money on the Table

03:05
How can you tell if you are leaving money on the table in your Service Drive? If you don't know, you most likely are.
Oct 13
Jeff Cowan posted a video

Sales Tip #5 Leaving Money on the Table

03:05
How can you tell if you are leaving money on the table in your Service Drive? If you don't know, you most likely are.
Oct 8
Jeff Cowan and steven chessin are now friends
Oct 8
Brian Bennington commented on Jeff Cowan's video
Thumbnail

3 Most Important Basic Selling Fundamentals

"Excellent presentation Mr. Cowan!  Just the right amount of points and reinforcements for the length of your video.  Everyone on ADM should view it, even if they never get near a service drive.  "
Oct 5
Jeff Cowan's video was featured

Sales Tip #1 Why Service is Exciting

02:25
The first in a series of 10 tips taken directly from my new 2014 2-Day workshops "The 6-Step Road to Service Department Success". Watch for more to come!
Oct 4
Jeff Cowan's video was featured

3 Most Important Basic Selling Fundamentals

07:38
Do you know the biggest reason sales are missed on the service drive? Because these three most important basic selling fundamentals are not practiced.
Oct 2
Jeff Cowan's video was featured

Sales Tip #4 Death to Sales

05:12
These three topics should never be discussed with customers. What do you do if THEY bring them up? I'll tell you right here.
Oct 1
Jeff Cowan posted a video

Sales Tip #4 Death to Sales

05:12
These three topics should never be discussed with customers. What do you do if THEY bring them up? I'll tell you right here.
Sep 30
Jeff Cowan was featured
Sep 30
Jeff Cowan's video was featured

Sales Tip #3 Guaranteed 3 10ths Increase

01:24
Something as easy as this, when incorporated into your service drive, can produce at least a 3/10ths increase immediately.
Sep 24
Jeff Cowan posted a video
Sep 24
Jeff Cowan posted a video
Sep 17

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about dealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

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Jeff Cowan's Blog

The Effects of Being Negative Around Customers

Posted on August 15, 2014 at 6:40pm 0 Comments

Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.

Uncle Carl's Easy Tip For Success

Posted on August 13, 2014 at 12:27pm 0 Comments

Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."

Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…

Continue

Cell Phones, Brain Tumors and Rudeness

Posted on August 11, 2014 at 12:57pm 0 Comments

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two sides split; one saying they have proof that they do, while the other says they have proof that they don’t. Personally, I can tell you I do not know who is right or wrong in this case.  But one thing I do know is that cell phones do cause severe cases of rudeness.

I cannot believe how many people will stop in the middle of a sale, presentation, meeting…

Continue

Will You Be Watching Fireworks or Making Your Own This 4th of July?

Posted on July 2, 2014 at 2:30pm 0 Comments

Happy Fourth of July!

Hello, Jeff Cowan here.

I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.

From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the…

Continue

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