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Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

DealerELITE liked Jeff Cowan's blog post Service Advisors Q & A
10 hours ago
Jeff Cowan's blog post was featured

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My WorkshopsDear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every workshop without fail is the posing of certain questions by the audience. What I would like to do is share these questions with you, give you my responses to these questions, and tell you why I believe these questions are so frequently asked.  I think you will find this information to be very useful so let’s take a look at these questions.…See More
10 hours ago
Jeff Cowan posted a blog post

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My WorkshopsDear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every workshop without fail is the posing of certain questions by the audience. What I would like to do is share these questions with you, give you my responses to these questions, and tell you why I believe these questions are so frequently asked.  I think you will find this information to be very useful so let’s take a look at these questions.…See More
yesterday
Ronald Holland liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 28
Ronald Holland liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 28
Jeff Cowan was featured
May 27
Kirk Korenko commented on Jeff Cowan's blog post Top 15 Service Advisor Myths
"Jeff, so true on what you said. I see it everyday. Thanks for the reinforcement."
May 27
Kirk Korenko liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 27
tony rehn liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 24
David Buttrey liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 24
Larry Sherstad commented on Jeff Cowan's blog post Top 15 Service Advisor Myths
"Well done Jeff! Telling it like it needs to be, should be and has to be. Thanks "
May 24
Joe Orr liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 24
DealerELITE liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 24
Jeff Cowan's blog post was featured

Top 15 Service Advisor Myths

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about that myth that if your wife is happy, everyone is happy – wait a minute… that last one is not a myth, or at least that is what my wife tells me.In the automotive industry, there are myths that exist today regarding service writing, even though they have been disproven many times over by actual service writers themselves. Although they have been disproven, many still hang on…See More
May 24
Jeff Cowan posted a blog post

Top 15 Service Advisor Myths

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about that myth that if your wife is happy, everyone is happy – wait a minute… that last one is not a myth, or at least that is what my wife tells me.In the automotive industry, there are myths that exist today regarding service writing, even though they have been disproven many times over by actual service writers themselves. Although they have been disproven, many still hang on…See More
May 24
Patrick Comley-White liked Jeff Cowan's blog post The Best Way to Increase Sales
May 7

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about dealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

Service Advisors Q & A

Posted on June 29, 2016 at 4:21pm 0 Comments

Frequently Asked Questions From Service Advisors Who Attend My Workshops

Dear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are…

Continue

Top 15 Service Advisor Myths

Posted on May 24, 2016 at 3:28pm 2 Comments

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved…

Continue

The Best Way to Increase Sales

Posted on May 2, 2016 at 1:39pm 0 Comments

Start Selling Everyday Like it’s the Last Day of the Month

In the average retail establishment roughly 80% of monthly sales are made in the last two weeks of each month.  Just over 60% of those sales are made in the last 7 days of the…

Continue

5 Tips to Increase Express Auto Service Sales

Posted on April 25, 2016 at 1:40pm 0 Comments

DEALERSHIP SERVICE DEPARTMENTS: MAKE A GOOD FIRST IMPRESSION

As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.  As a result, a very important decision is looming for auto dealers.  Many of the customers that are…

Continue

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Blog Posts

Response Rate Solutions to Surveys - Reviews - Testimonials

Posted by Steve Santorsola on June 30, 2016 at 3:40pm 0 Comments

A universal challenge for business is the ongoing quest for quality feedback from our clients, customers and patients.  So often, almost in desperation, we adopt third party platforms that promise improved response…

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The ONLY Goals of Your Website

Posted by Steve Stauning on June 30, 2016 at 2:44pm 0 Comments

I hate to break it to you, but if you run a…

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Injecting the Power of Video into Your Content Marketing

Posted by sara callahan on June 30, 2016 at 10:12am 0 Comments

Video content has pretty much become the preferred medium for…

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Food is the Way to a Man’s Heart... But Not That Kind of Food

Posted by Mike Gorun on June 30, 2016 at 9:48am 0 Comments

This common saying is certainly one that everyone knows. And, whether…

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Why aren’t you recommending these?

Posted by Rob Gehring on June 30, 2016 at 9:30am 0 Comments

Over the last year I have visited a lot of dealerships. …

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