Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan's 2 videos were featured
yesterday
Jeff Cowan posted a video

Sales Tip #4 Death to Sales

05:12
These three topics should never be discussed with customers. What do you do if THEY bring them up? I'll tell you right here.
yesterday
Jeff Cowan was featured
yesterday
Jeff Cowan's video was featured

Sales Tip #3 Guaranteed 3 10ths Increase

01:24
Something as easy as this, when incorporated into your service drive, can produce at least a 3/10ths increase immediately.
Sep 24
Jeff Cowan posted a video
Sep 24
Jeff Cowan posted a video
Sep 17
Jeff Cowan posted a video

Sales Tip #1 Why Service is Exciting

02:25
The first in a series of 10 tips taken directly from my new 2014 2-Day workshops "The 6-Step Road to Service Department Success". Watch for more to come!
Sep 12
Jeff Cowan posted a status
"Happy 30th Anniversary to EasyCare & Larry Dorfman! Congratulations from all of us here at Jeff Cowan's PRO TALK to you and your team!"
Sep 12
Jeff Cowan and William S Brown are now friends
Sep 12
Jeff Cowan posted a blog post

The Effects of Being Negative Around Customers

Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.See More
Aug 15
Jeff Cowan posted a blog post

Uncle Carl's Easy Tip For Success

Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff heads home? By coming in early and staying late, you'll be stunned at the amount of extra sales you'll generate. Try it.See More
Aug 13
Jeff Cowan posted a status
"Today's Hump Day Message: "Why 60% of Service Sales Are Missed" http://j.mp/1oJzu6G"
Aug 13
Jeff Cowan posted a blog post

Cell Phones, Brain Tumors and Rudeness

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two sides split; one saying they have proof that they do, while the other says they have proof that they don’t. Personally, I can tell you I do not know who is right or wrong in this case.  But one thing I do know is that cell phones do cause severe cases of rudeness.I cannot believe how many people will stop in the middle of a sale, presentation, meeting or general conversation and either answer a cell phone call or read a text and or respond to one. In my mind, few things, if anything is ruder then when a person I am in a conversation with stops the conversation to look at their cell phone, let alone answer a call, read a text or respond to it.  I am not alone in my feelings either.  The next time you happen to be out in public, take a look at anyone that is being ignored when the person they are with pays any attention to their cell phone, you will quickly see…See More
Aug 11
Jeff Cowan and Brooke Melidoni are now friends
Aug 11
Jeff Cowan's video was featured

Every Dog. Every Time.

Jeff explains how the concept of "Every Car. Every Time." and the proper sales training can help us to offer the very best to our customers.
Aug 4
Jeff Cowan's blog post was featured

Will You Be Watching Fireworks or Making Your Own This 4th of July?

Happy Fourth of July!Hello, Jeff Cowan here.I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the continental congress. "I am apt to believe that it will be celebrated by succeeding generations as the great anniversary festival. It ought to be commemorated as the day of deliverance, by solemn acts of devotion to God Almighty. It ought to be solemnized with pomp and parade, with shows, games, sports, guns, bells, bonfires, and illuminations, from one end of this continent to the other, from this time forward forevermore.”Now I know that when we work in retail sales like we do, many of us will be working on the fourth. We…See More
Jul 4

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about dealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

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Jeff Cowan's Blog

The Effects of Being Negative Around Customers

Posted on August 15, 2014 at 6:40pm 0 Comments

Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.

Uncle Carl's Easy Tip For Success

Posted on August 13, 2014 at 12:27pm 0 Comments

Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."

Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…

Continue

Cell Phones, Brain Tumors and Rudeness

Posted on August 11, 2014 at 12:57pm 0 Comments

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two sides split; one saying they have proof that they do, while the other says they have proof that they don’t. Personally, I can tell you I do not know who is right or wrong in this case.  But one thing I do know is that cell phones do cause severe cases of rudeness.

I cannot believe how many people will stop in the middle of a sale, presentation, meeting…

Continue

Will You Be Watching Fireworks or Making Your Own This 4th of July?

Posted on July 2, 2014 at 2:30pm 0 Comments

Happy Fourth of July!

Hello, Jeff Cowan here.

I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.

From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the…

Continue

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