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Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Craig Colwell liked Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
Jul 12
steven chessin commented on Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
"A lot of great insights that we have all experienced. It is wonderful that you were able to document it so well. A must read for every dealer and every vendor  One tip I would offer is to have a "point-man" that takes…"
Jul 11
Bill Goodfriend liked Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
Jul 11
DealerELITE liked Jeff Cowan's blog post How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship
Jul 11
Jeff Cowan's blog post was featured

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed that the most important thing in any business relationship is the relationship itself. Both sides agreed that when relationships went south and deals were lost, it was mostly due to things that were small and insignificant in the overall picture, things that seemingly could have or should have been avoided.This got me thinking: What is it that drives one side or the other to end relationships?   I asked 20 dealers and 20 vendors for their thoughts.Part I is titled “Five Things Vendors Do That Dealers Hate” and Part II is…See More
Jul 11
Jeff Cowan posted a blog post

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed that the most important thing in any business relationship is the relationship itself. Both sides agreed that when relationships went south and deals were lost, it was mostly due to things that were small and insignificant in the overall picture, things that seemingly could have or should have been avoided.This got me thinking: What is it that drives one side or the other to end relationships?   I asked 20 dealers and 20 vendors for their thoughts.Part I is titled “Five Things Vendors Do That Dealers Hate” and Part II is…See More
Jul 11
DealerELITE liked Jeff Cowan's blog post Service Advisors Q & A
Jun 30
Jeff Cowan's blog post was featured

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My WorkshopsDear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every workshop without fail is the posing of certain questions by the audience. What I would like to do is share these questions with you, give you my responses to these questions, and tell you why I believe these questions are so frequently asked.  I think you will find this information to be very useful so let’s take a look at these questions.…See More
Jun 30
Jeff Cowan posted a blog post

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My WorkshopsDear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every workshop without fail is the posing of certain questions by the audience. What I would like to do is share these questions with you, give you my responses to these questions, and tell you why I believe these questions are so frequently asked.  I think you will find this information to be very useful so let’s take a look at these questions.…See More
Jun 29
Ronald Holland liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 28
Ronald Holland liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 28
Jeff Cowan was featured
May 27
Kirk Korenko commented on Jeff Cowan's blog post Top 15 Service Advisor Myths
"Jeff, so true on what you said. I see it everyday. Thanks for the reinforcement."
May 27
Kirk Korenko liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 27
tony rehn liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 24
David Buttrey liked Jeff Cowan's blog post Top 15 Service Advisor Myths
May 24

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about dealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

Posted on July 11, 2016 at 7:45pm 1 Comment

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed…

Continue

Service Advisors Q & A

Posted on June 29, 2016 at 4:21pm 0 Comments

Frequently Asked Questions From Service Advisors Who Attend My Workshops

Dear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are…

Continue

Top 15 Service Advisor Myths

Posted on May 24, 2016 at 3:28pm 2 Comments

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved…

Continue

The Best Way to Increase Sales

Posted on May 2, 2016 at 1:39pm 0 Comments

Start Selling Everyday Like it’s the Last Day of the Month

In the average retail establishment roughly 80% of monthly sales are made in the last two weeks of each month.  Just over 60% of those sales are made in the last 7 days of the…

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Blog Posts

Catch More Customers with a Contagious Sales Event

Posted by Alexia E Henson on July 29, 2016 at 11:09am 0 Comments

Do you remember the days when your mailers were based on…

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Are Genuine OEM Car Parts Worth Paying A Little Extra For?

Posted by Simon Hopes on July 28, 2016 at 10:26am 0 Comments

Your car, at some point in its lifetime, will require some form of work doing to it which could mean installing a new part.

 

When it comes to purchasing a new part for your vehicle, you’ll be…

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Buy OEM Spare Parts for Honda Motorcycle

Posted by Simon Hopes on July 28, 2016 at 8:53am 0 Comments

Have you ever heard about price comparison shopping engines? These are websites that help find items from the cheapest sellers. Using one of them, I have recently saved $55.

Parts.for is a spare parts finder that I prefer, which makes it…

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