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Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan's video was featured

Do You Wear Your Uniform With Pride

04:19
Do you wear your work uniform with the same pride as you do when wearing your favorite sports team's shirt?
Feb 8
Jeff Cowan's 2 videos were featured
Jan 28
Jeff Cowan posted videos
Jan 28
Jeff Cowan posted events
Jan 26
Jeff Cowan posted a status
"You're going to want to see this! Tune in tomorrow to @Autodealerlive http://www.autodealerlive.net/"
Jan 14
Jeff Cowan posted a video

Do You Wear Your Uniform With Pride

04:19
Do you wear your work uniform with the same pride as you do when wearing your favorite sports team's shirt?
Jan 14
Jeff Cowan posted a status
"Its coming up! Hurry & register if you haven't! I'm expecting to see you there! http://thebesttrainingdayever.com/"
Jan 13
Jeff Cowan posted a blog post

THE MYTHS OF WRITING SERVICE Part 1

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about that myth that if your wife is happy, everyone is happy - wait a minute… that last one is not a myth, or at least that is what my wife tells me.In the automotive industry, there are myths that exist today regarding service writing, even though they have been disproven many times over by actual service writers themselves. Although they have been disproven, many still hang on to these myths. Why? I believe it is because by allowing the myth to exist, it can remain an excuse not to change; an excuse…See More
Jan 13
Jeff Cowan posted a blog post

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

We've booked our Spring 2-Day Workshop dates and locations!Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.Give us a call to book your team forSeattle, WA - March 5th and 6thNewark, NJ - March 18th and 19thChicago, IL - April 21st and 22nd800-248-2931Click here for more informationSee More
Jan 7
Jeff Cowan's blog post was featured

Six Tips to Having Your Best Service Year Ever

Six Tips to Having Your Best Service Year Ever As the tide rolls out on 2014 and we look ahead to the new incoming tide of 2015, it is time we sit down and start to plan for what I believe will be a record year for service department sales.Since the recession began back in 2008, I have witnessed many service departments experiencing their best years, year after year. Although the number of service departments having their best years has not increased much with each passing year, those who are having record years understand that it is not happening because of luck. It is happening because they are identifying their roadblocks, developing plans to navigate around those roadblocks, setting minimum acceptable standards, and executing.Having worked with literally hundreds of these successful service departments, I will share with you their secrets of how and why they are so…See More
Jan 6
Brian Bennington commented on Jeff Cowan's video
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4 Tips To Help You Get The Promotion You Want in 2015

"Even though fixed operations and service isn't that interesting to me, your well-presented and concise videos are always a "must see."  However, I think the 4 tips you arrived at are more for the "promoters" (dealer…"
Jan 2
Jeff Cowan posted a video
Jan 1
Jeff Cowan posted a status
""4 Tips To Help You Get The Promotion You Want" Watch the interview here: http://bcove.me/h4aku5h0"
Dec 31, 2014
Jeff Cowan posted a video

Merry Christmas

02:50
Silent Night, Holy Night? Let's be sure to remember what is important during this holiday season!
Dec 24, 2014
Jeff Cowan posted a video
Dec 19, 2014
Jeff Cowan posted a status
"Today on Service Drive - Which Automotive Conventions should I attend? http://bcove.me/9hpiju8y"
Dec 16, 2014

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about dealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

Posted on January 7, 2015 at 1:06pm 0 Comments

We've booked our Spring 2-Day Workshop dates and locations!

Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.

Give us a call to book your team…

Continue

THE MYTHS OF WRITING SERVICE Part 1

Posted on January 4, 2015 at 1:30am 0 Comments

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…

Continue

Coming to Best Training Day Ever 2015?

Posted on December 15, 2014 at 2:23pm 0 Comments

Pro Talk Proudly Announces Inclusion of Internationally-renowned Expert Sales Trainer, Jeff Cowan in the “Best Training Day Ever” 2015

 

EasyCare, major sponsor for the event to be held at The Masonic in San Francisco, California this coming January 22nd, slates Jeff as opening speaker for the 1 day event which also features 5 other presenters also credited as automotive industry's leading performance…

Continue

Six Tips to Having Your Best Service Year Ever

Posted on December 2, 2014 at 4:00pm 0 Comments

Six Tips to Having Your Best Service Year Ever…

Continue

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Blog Posts

You're Fired!

Posted by Rob Gehring on July 1, 2015 at 9:51am 0 Comments

Over the years I've seen many dealerships terminate employees for various reasons. Most states today, state in their…

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Show Don't Tell

Posted by Dave Benson on July 1, 2015 at 12:42am 0 Comments

This video I did over the weekend shows the importance of demonstrating and showing our clients the WOW factors of our vehicles instead of just telling them!

 

I'm sure you can get some inspiration…

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You Don't Want to Miss This

Posted by Paul Potratz on June 30, 2015 at 3:15pm 0 Comments

Join The Content VS Retail Debate! 

This week on Think Tank Tuesday, Robert Donovan of…

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5 Tips to Get Your Car Summer Ready

Posted by Ash on June 30, 2015 at 1:44pm 0 Comments

 

There are many tips available for…

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All Car Segments Decline and Pickups Defy Normality

Posted by Black Book on June 30, 2015 at 12:35pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

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Your Customers Are Talking To You. Are You Listening?

Posted by Paul Moran on June 30, 2015 at 8:41am 0 Comments

One of the key metrics to look at when gauging the health of your…

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