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Joseph Rosales
  • Medford, NJ
  • United States
  • The Sales and Service Group
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Joseph Rosales's Discussions

Best of the Best, or Best of the Worst

Started Oct 17, 2014 0 Replies

Would you ever hire the best of the worst to work in your dealership?  Well as bad as that sounds people do it every day.  Here's how.  They run an advertisement, several (or just a few)…Continue

Tags: service, sales, recruiting, training, hiring

 

Joseph Rosales's Page

Latest Activity

Joseph Rosales posted a blog post

When bsueinss is good..standards often fall

A very interesting dynamic occurs when business is good...standards of performance often fall and many managers back away from managing performance. They just let people do what they do and try to keep up with penciling deals and managing inventory. After all...sales and profits are good.  However, when business is not good, then everyone starts to look at ways to improve standards because at that point every deal matters. However then it is too late.  Traffic has fallen off and the challenge…See More
Apr 7, 2015
Joseph Rosales commented on Marsh Buice's video
Thumbnail

Have you lost your picture?

"Marsh...a great reminder for all of us to not lose our picture (vision) for what we do and why.  Thanks for sharing. beinit... Joseph Rosales"
Mar 28, 2015
Joseph Rosales posted a blog post

People, Process, Performance

It goes without saying that if a business is going to maximize sales revenues they would need to focus on three key areas of business…the people, the processes and performance.  I call these…essentials.Having the right people with the right skills and talents is essential.  And the right skills and talents are more than just experience…they are essentials such as excellent communications skills, a likeable disposition, a positive perspective and generally the kind of person who likes helping…See More
Mar 27, 2015
Joseph Rosales posted a blog post

How good is your dealership...really?

Statistics show that many businesses, including many automotive dealerships are functioning at 50-60% of their potential.  And while some reading this may be producing at a higher level, or may not think that is a fair number with regards to their dealership, I would ask...how good is your dealership really?  You see, it is pretty easy to measure what you did achieve.  It is however; much more difficult to measure what you did not achieve...what you are missing,Are you better than you were last…See More
Mar 10, 2015
Joseph Rosales's blog post was featured

Training is more than telling

Training is more than telling... Pretty much everyone agrees that training is vitally important in every business and is certainly important in the automotive business.  With frequent employee turnover and an ever changing business environment, effective and ongoing training is essential.   However, training is often prioritized as a necessary evil and something that has to be done, but no one has time for it. Your manufacturer reps are frequently offering training for your dealership and there…See More
Mar 3, 2015
Joseph Rosales posted a blog post

Training is more than telling

Training is more than telling... Pretty much everyone agrees that training is vitally important in every business and is certainly important in the automotive business.  With frequent employee turnover and an ever changing business environment, effective and ongoing training is essential.   However, training is often prioritized as a necessary evil and something that has to be done, but no one has time for it. Your manufacturer reps are frequently offering training for your dealership and there…See More
Mar 3, 2015
Joseph Rosales's blog post was featured

It's Showtime!!!

In the world of performance endeavors, when the opening horn sounds, or the preverbal curtain goes up...It's Showtime.  Time to focus on the job at hand....helping a customer to be a customer in your dealership.  Whether they are buying a vehicle, getting their vehicle serviced, or stopping in for any reason...they deserve the very best performance your employees have to offer. During visits to dealerships I am always surprised when someone in sales or service engages a client with something…See More
Feb 25, 2015
Joseph Rosales posted a blog post

It's Showtime!!!

In the world of performance endeavors, when the opening horn sounds, or the preverbal curtain goes up...It's Showtime.  Time to focus on the job at hand....helping a customer to be a customer in your dealership.  Whether they are buying a vehicle, getting their vehicle serviced, or stopping in for any reason...they deserve the very best performance your employees have to offer. During visits to dealerships I am always surprised when someone in sales or service engages a client with something…See More
Feb 24, 2015
Michael Hirschfield and Joseph Rosales are now friends
Feb 4, 2015
Joseph Rosales posted a blog post

The what and HOW of accomplishing your goals in 2015

Every year around this time we start to get calls from clients who to realize the targets and related goals they set in place for 2015 are missing one essential element...the HOW they are going to accomplish their goals and projections.Simply saying you want to increase sales by 15-20% in 2015 is a very specific goal and is quantified and even has a established time element.  However as essential as those 2 goal setting elements are they do nothing to help actually accomplish the goal.  The HOW…See More
Jan 13, 2015
Joseph Rosales commented on Anne Fleming's blog post How Customer-Centric is Your Dealership? Take the Test!
"Anne...I just wanted to take a moment to congratulate you on the work you are doing within the industry to promote a higher level of professional skill sets and client engagement.  I have been consulting and coaching in the automotive industry…"
Dec 18, 2014
Joseph Rosales posted a blog post

Performance matters...

In the world of selling and service...performance matters.  How long someone has been doing something is not what influences results.  What someone does with what they know is what causes positive results.Take the golfer who has been playing for 20 years.  How long he has been playing is not an indication of how good he is.   He could be very experienced at doing things in an acceptable and mediocre manner.  Thus, length of experience is not an indication of performance levels.Objectively…See More
Dec 16, 2014
Joseph Rosales posted a blog post

smiles are free

As I travel throughout my business days I come across way too many not smiling faces and unfortunately many of those faces are on showroom floors of dealerships.  A smile is the international sign for "I'm glad to see you".  I'm not talking about those fake smiles I see some people put on as part of the 'meet and greet".  I'm talking about those genuine smiles that come automatically to your face when you are genuinely glad to see someone. Hear are some interesting facts about smiles:1. …See More
Dec 2, 2014
Joseph Rosales posted a discussion

Best of the Best, or Best of the Worst

Would you ever hire the best of the worst to work in your dealership?  Well as bad as that sounds people do it every day.  Here's how.  They run an advertisement, several (or just a few) respond...they interview the candidates...none of them are really who they are looking for, but they need people so they hire the best of this group...essentially the best of the worst.Never hire the best of the worst.  Have high standards.  Be clear about the kind of people you want working in your dealership…See More
Oct 17, 2014
Joseph Rosales commented on Mike Elliott's video
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Susie the Dealership Controller

"Mike...thanks for your friend request.  I watched some of your animated videos and thought they were very creative.  I will certainly recommend you to my dealer clients.  I am a dealer consultant and performance coach.  I work…"
Aug 19, 2014
Joseph Rosales and Mike Elliott are now friends
Aug 19, 2014

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
The Sales and Service Group
What is your current position within your organization?
President
What is your company website?
http://www.thesalesandservicecoach.com
How did you specifically hear about DealerELITE? If referred, who?
someone from automax
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
content and a positive attitude...in over 30 years of consulting and coaching in the automotive segment I have published 3 books and over 800 articles on communications, sales, customer service and many other business building topics.

Joseph Rosales's Blog

When bsueinss is good..standards often fall

Posted on April 7, 2015 at 11:00am 0 Comments

A very interesting dynamic occurs when business is good...standards of performance often fall and many managers back away from managing performance. They just let people do what they do and try to keep up with penciling deals and managing inventory. After all...sales and profits are good.  However, when business is not good, then everyone starts to look at ways to…

Continue

People, Process, Performance

Posted on March 27, 2015 at 9:28am 0 Comments

It goes without saying that if a business is going to maximize sales revenues they would need to focus on three key areas of business…the people, the processes and performance.  I call these…essentials.

Having the right people with the right skills and talents is essential.…

Continue

How good is your dealership...really?

Posted on March 10, 2015 at 4:30pm 0 Comments

Statistics show that many businesses, including many automotive dealerships are functioning at 50-60% of their potential.  And while some reading this may be producing at a higher level, or may not think that is a fair number with regards to their dealership, I would ask...how good is your dealership really? 

 

You see, it is pretty easy to measure what you did achieve.  It is…

Continue

Training is more than telling

Posted on March 3, 2015 at 2:30pm 0 Comments

Training is more than telling...
 
Pretty much everyone agrees that training is vitally important in every business and is certainly important in the automotive business.  With frequent employee…
Continue

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At 3:03am on October 9, 2014, Martin Iyanam said…


Hello Dear,

Is a pleasure talking with you, how is everythig with you? I am Martin Iyanam. I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you,  but I found it difficult to express myself here, since it's a public site.Can you please get back to me via my private email: ( iyanammartin01@gmail.com ) for the full details.

Have a nice day

Thanks God bless.

Best Regards,
Martin.

 
 
 

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