This week, Jeff talks about the big problem of loaner vehicles! One of the most asked questions is "What do we do if we don't have enough loaner cars"? This happens way too often, and then customers will get upset and it quickly escalates into a heat case. So what's the solution? Hint: It's NOT to buy more loaners!
Copyright 2019 Wm Jeff Cowan
The #1 Automotive Service Advisor Training in North America, Jeff Cowan's Pro Talk Transforms Service Advisors into Service Closers! Give us a call today at 800-248-2931 for help reaching your fixed operations goals. Or simply email firstname.lastname@example.org!