Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan posted a blog post

Write Service Podcast: Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!

This week, Jeff discusses the important topic of goals. We are at the halfway mark, so it's time to evaluate your goals. As a service advisor., have you reached them? Have you fallen behind? What are you doing to get back on track and re-project for the second half of the year? Stay tuned for Jeff's expert advise on maximizing your time on the service drive. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comContact: info@jcowansprotalk.comPhone: 800-248-2931Click HERE to watch!Or simply search iTunes Podcast "Jeff Cowan"See More
Thursday
Jeff Cowan posted a blog post

Write Service Podcast: Tips for Service Advisors to Bounce Back After "Scraped Knees"; Creating Service Drive Momentum from Each Mishap

This week, Jeff discusses how service advisors and managers can bounce back after having "scraped knees". A bad day, week, or month, cannot define your success and WILL NOT determine your momentum on the service drive. Copyright 2019 Wm Jeff Cowan Website: www.automotiveservicetraining.com Contact: info@jcowansprotalk.com Toll-Free: 800-248-2931Click HERE to watch!See More
Jul 5
Jeff Cowan posted a blog post

Write Service and Write Your Own Paycheck Podcast Episode 67: Make Over $100K a Year as a Service Advisor!

This week, Jeff talks about the big problem of loaner vehicles! One of the most asked questions is "What do we do if we don't have enough loaner cars"? This happens way too often, and then customers will get upset and it quickly escalates into a heat case. So what's the solution? Hint: It's NOT to buy more loaners! Copyright 2019 Wm Jeff CowanCLICK HERE TO WATCH! The #1 Automotive Service Advisor Training in North America, Jeff Cowan's Pro Talk Transforms Service Advisors into Service Closers! Give us a call today at 800-248-2931 for help reaching your fixed operations goals. Or simply email info@jcowansprotalk.com!See More
Jun 6
Jeff Cowan posted a blog post

Write Service Podcast: Episode 66- What It Takes To Be A Great Advisor

This week, Jeff discusses some key attributes for successful advisors. Amongst others, being able to truly master the art of selling is a skill that will never fail you! Become a product expert, master the art of selling, reading, and investing in yourself are just some of the steps to be a successful advisor.Copyright 2019 WM Jeff CowanWebsite: automotiveservicetraining.comCall us at 800-248-2931 for more information!CLICK HERE TO WATCH!See More
May 9
Jeff Cowan posted a blog post

Write Service Podcast- Episode 65: How to Keep Your Advisors!

This week, Jeff discusses a hot topic- how to keep advisors! Are you struggling with turnover on your service drive? Feel like you hire someone and the next thing you know, they're resigned? Stay tuned to hear why advisors want to leave in the first place, how to solve the problem, and key steps to creating a long-term service team. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comCall Us: 800-248-2931Click HERE to watch!See More
Apr 25
Jeff Cowan posted a blog post

Write Service Podcast: Episode 64- Holidays, Events, and Excuses

This week, Jeff covers three points about this maximizing this upcoming season of holidays and events. The service drive is the busiest during this time of the year, so how do you maximize each customer? Are the holidays and events an excuse, or a potential opportunity? Stay tuned to find out some key tips going into this season. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comClick HERE to watch!See More
Apr 18
Jeff Cowan posted a blog post

Write Service Podcast: Episode 63- Making Your Last Impression Your BEST Impression

With automotive sales at an extreme low, your customers are now planning on seeing your service team another one or two times before they buy a new car. What does this mean for you? One or two more chances to make a lasting impression! We all know the saying "sales sells the first, service sells the second". This week, Jeff will go over specific steps to make your best impression and guarantee your customers come back with their new vehicle. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comClick HERE to watch!See More
Apr 4
Jeff Cowan's blog post was featured

Write Service Podcast: Episode 62- Steps to Making Your Day Productive

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership. Maximize the opportunity and be as productive as possible to put you in the top 20% of service writers in America! Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comCall: 800-248-2931 or Email: info@jcowansprotalk.comCLICK HERE TO WATCH!See More
Mar 31
Jeff Cowan posted a blog post

Write Service Podcast: Episode 62- Steps to Making Your Day Productive

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership. Maximize the opportunity and be as productive as possible to put you in the top 20% of service writers in America! Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comCall: 800-248-2931 or Email: info@jcowansprotalk.comCLICK HERE TO WATCH!See More
Mar 28
Jeff Cowan posted a blog post

Write Service Podcast: Episode 61- Which Word Tracks Are You Using?

This week, Jeff covers a topic that is brought up in every class, workshop, and consistently throughout the training process: WORD TRACKS! Stay tuned to hear which word tracks to use, why they are so important, and how to hold your team accountable to use them. Hint- We ALL use word tracks every day!Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.com800-248-2931Click HERE to watch!See More
Mar 7
Jeff Cowan posted a blog post

Write Service Podcast: Episode 60- Can You Embrace Change?

This week's podcast is a LIVE snippet from a private workshop for an Automobile Dealer's Association. Enjoy this short clip about the ability to embrace change, how it impacts your results, and what to strive for in terms of long-term success. Copyright 2019 Wm Jeff Cowan Website: automotiveservicetraining.com 800-248-2931 or info@jcowansprotalk.comClick HERE to watch!See More
Feb 21
Jeff Cowan's blog post was featured

Write Service Podcast: Episode 59- Why I'm the Most Expensive

This week, Jeff addresses a growing concern within the industry- price! He discusses why Pro Talk is worth the investment, what you get in terms of results, and how we compare to others. At some point, you will have to eventually INVEST in your people (not just spend money on training) to get the results your dealership deserves. Copyright 2019 Wm Jeff Cowan Website: automotiveservicetraining.com 800-248-2931; info@jcowansprotalk.comClick HERE to watch!See More
Feb 14
Jeff Cowan posted a blog post

Write Service Podcast: Episode 59- Why I'm the Most Expensive

This week, Jeff addresses a growing concern within the industry- price! He discusses why Pro Talk is worth the investment, what you get in terms of results, and how we compare to others. At some point, you will have to eventually INVEST in your people (not just spend money on training) to get the results your dealership deserves. Copyright 2019 Wm Jeff Cowan Website: automotiveservicetraining.com 800-248-2931; info@jcowansprotalk.comClick HERE to watch!See More
Feb 14
Jeff Cowan posted a blog post

Write Service Podcast: Episode 58- Are You Fixing or Masking the Problem?

Most service drives today are simply masking their true problems on the service drive. This week, Jeff tells a personal story about trying to tackle a problem by masking it or seeking "fairy dust", when in reality it was only enabling the problem more! We are all guilty of pushing problems aside, but this week, Jeff will show you how to recognize the problem, when to seek a solution, and how to solve it for good.  Copyright 2019 Wm Jeff Cowan Website: automotiveservicetraining.comClick HERE to watch!See More
Feb 7
Jeff Cowan posted a blog post

Write Service Podcast: Episode 57- An Example of Outstanding Service

This week, Jeff discusses a personal experience that demonstrates the gap in today's customer service world. He also covers what it should look like, how it is done, and what service to expect as a valued customer. Tune in and save, download, and subscribe! Copyright 2019 Wm Jeff Cowan Website: Automotiveservicetraining.comClick HERE to watch!See More
Jan 31
Jeff Cowan's blog post was featured

Write Service Podcast: Episode 56- How to Prep for the NADA

Attending the NADA this year? This podcast will discuss what you should be looking for, what to invest in, and some key hot topics that you'll encounter at the convention. Also check out Jeff's article on LinkedIn, which covers all seven items on your NADA checklist! Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comClick HERE to watch!See More
Jan 28

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about DealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

Write Service Podcast: Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!

Posted on July 11, 2019 at 12:00pm 0 Comments

This week, Jeff discusses the important topic of goals. We are at the halfway mark, so it's time to evaluate your goals. As a service advisor., have you reached them? Have you fallen behind? What are you doing to get back on track and re-project for the second half of the year? Stay tuned for Jeff's expert advise on maximizing your time on the service drive. Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Contact: info@jcowansprotalk.com

Phone:…

Continue

Write Service Podcast: Tips for Service Advisors to Bounce Back After "Scraped Knees"; Creating Service Drive Momentum from Each Mishap

Posted on July 5, 2019 at 12:00pm 0 Comments

This week, Jeff discusses how service advisors and managers can bounce back after having "scraped knees". A bad day, week, or month, cannot define your success and WILL NOT determine your momentum on the service drive. Copyright 2019 Wm Jeff Cowan

Website: www.automotiveservicetraining.com

Contact: info@jcowansprotalk.com

Toll-Free: 800-248-2931…

Continue

Write Service and Write Your Own Paycheck Podcast Episode 67: Make Over $100K a Year as a Service Advisor!

Posted on June 6, 2019 at 12:00pm 0 Comments

This week, Jeff talks about the big problem of loaner vehicles! One of the most asked questions is "What do we do if we don't have enough loaner cars"? This happens way too often, and then customers will get upset and it quickly escalates into a heat case. So what's the solution? Hint: It's NOT to buy more loaners!

Copyright 2019 Wm Jeff Cowan

CLICK HERE TO WATCH!



The #1 Automotive Service…

Continue

Write Service Podcast: Episode 66- What It Takes To Be A Great Advisor

Posted on May 9, 2019 at 12:45pm 0 Comments

This week, Jeff discusses some key attributes for successful advisors. Amongst others, being able to truly master the art of selling is a skill that will never fail you! Become a product expert, master the art of selling, reading, and investing in yourself are just some of the steps to be a successful advisor.

Copyright 2019 WM Jeff Cowan

Website: automotiveservicetraining.com

Call us at…

Continue

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