Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan posted blog posts
Oct 24
Jeff Cowan posted a blog post

Write Service Podcast: Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)

This week, Jeff does Part 2 of some more Questions and Answers from viewers! Some of this week's hot topics are shop capacity (is it normal to be at capacity and turn away work), how to maximize the opportunity, handling frustrated customers, setting expectations, and the importance of word tracks. Send us your questions to info@jcowansprotalk.com. Copyright 2019 Wm Jeff CowanAutomotiveservicetraining.com800-248-2931CLICK HERE TO WATCH!See More
Sep 26
Jeff Cowan posted a blog post

Write Service Podcast: Episode 70- Q & A with Jeff Cowan- Service Advisors MUST LISTEN!

This week, Jeff does some Q & A from his viewers! After Jeff had been on the road for a few weeks at various dealerships and service drives, it seemed like some questions became prominent as "hot topics"! Stay tuned to hear his answers in regards to technology, service advisor kiosks, upcoming training opportunities, and much more! If you want your questions answered, please write in to info@jcowansprotalk.com or simply visit AutomotiveServiceTraining.com! Copyright 2019 Wm Jeff CowanCLICK HERE TO WATCH!See More
Sep 19
Jeff Cowan posted a blog post

Write Service Podcast: Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!

This week, Jeff discusses the important topic of goals. We are at the halfway mark, so it's time to evaluate your goals. As a service advisor., have you reached them? Have you fallen behind? What are you doing to get back on track and re-project for the second half of the year? Stay tuned for Jeff's expert advise on maximizing your time on the service drive. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comContact: info@jcowansprotalk.comPhone: 800-248-2931Click HERE to watch!Or simply search iTunes Podcast "Jeff Cowan"See More
Jul 11
Jeff Cowan posted a blog post

Write Service Podcast: Tips for Service Advisors to Bounce Back After "Scraped Knees"; Creating Service Drive Momentum from Each Mishap

This week, Jeff discusses how service advisors and managers can bounce back after having "scraped knees". A bad day, week, or month, cannot define your success and WILL NOT determine your momentum on the service drive. Copyright 2019 Wm Jeff Cowan Website: www.automotiveservicetraining.com Contact: info@jcowansprotalk.com Toll-Free: 800-248-2931Click HERE to watch!See More
Jul 5
Jeff Cowan posted a blog post

Write Service and Write Your Own Paycheck Podcast Episode 67: Make Over $100K a Year as a Service Advisor!

This week, Jeff talks about the big problem of loaner vehicles! One of the most asked questions is "What do we do if we don't have enough loaner cars"? This happens way too often, and then customers will get upset and it quickly escalates into a heat case. So what's the solution? Hint: It's NOT to buy more loaners! Copyright 2019 Wm Jeff CowanCLICK HERE TO WATCH! The #1 Automotive Service Advisor Training in North America, Jeff Cowan's Pro Talk Transforms Service Advisors into Service Closers! Give us a call today at 800-248-2931 for help reaching your fixed operations goals. Or simply email info@jcowansprotalk.com!See More
Jun 6
Jeff Cowan posted a blog post

Write Service Podcast: Episode 66- What It Takes To Be A Great Advisor

This week, Jeff discusses some key attributes for successful advisors. Amongst others, being able to truly master the art of selling is a skill that will never fail you! Become a product expert, master the art of selling, reading, and investing in yourself are just some of the steps to be a successful advisor.Copyright 2019 WM Jeff CowanWebsite: automotiveservicetraining.comCall us at 800-248-2931 for more information!CLICK HERE TO WATCH!See More
May 9
Jeff Cowan posted a blog post

Write Service Podcast- Episode 65: How to Keep Your Advisors!

This week, Jeff discusses a hot topic- how to keep advisors! Are you struggling with turnover on your service drive? Feel like you hire someone and the next thing you know, they're resigned? Stay tuned to hear why advisors want to leave in the first place, how to solve the problem, and key steps to creating a long-term service team. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comCall Us: 800-248-2931Click HERE to watch!See More
Apr 25
Jeff Cowan posted a blog post

Write Service Podcast: Episode 64- Holidays, Events, and Excuses

This week, Jeff covers three points about this maximizing this upcoming season of holidays and events. The service drive is the busiest during this time of the year, so how do you maximize each customer? Are the holidays and events an excuse, or a potential opportunity? Stay tuned to find out some key tips going into this season. Copyright 2019 Wm Jeff CowanWebsite: automotiveservicetraining.comClick HERE to watch!See More
Apr 18

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about DealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

Episode 72- ATTN: Fixed Operations Managers & Dealers: Your Current Service Dept. Headlines

Posted on October 24, 2019 at 2:00pm 0 Comments

This week, Jeff discusses some of the most current headlines from recent automotive articles. Dealers and managers, did you know you are losing nearly 60% of your business to independent shops? Did you know that all the technology designed to boost your Hours Per Repair Order can actually do the opposite, if not utilized properly? Stay tuned to hear statistics and current headlines, as well as Jeff's thoughts and tips to address them. Copyright 2019 Wm Jeff Cowan;…

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Write Service Podcast: Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)

Posted on September 26, 2019 at 12:00pm 0 Comments

This week, Jeff does Part 2 of some more Questions and Answers from viewers! Some of this week's hot topics are shop capacity (is it normal to be at capacity and turn away work), how to maximize the opportunity, handling frustrated customers, setting expectations, and the importance of word tracks. Send us your questions to info@jcowansprotalk.com. Copyright 2019 Wm Jeff Cowan

Automotiveservicetraining.com

800-248-2931…

Continue

Write Service Podcast: Episode 70- Q & A with Jeff Cowan- Service Advisors MUST LISTEN!

Posted on September 19, 2019 at 12:00pm 0 Comments

This week, Jeff does some Q & A from his viewers! After Jeff had been on the road for a few weeks at various dealerships and service drives, it seemed like some questions became prominent as "hot topics"! Stay tuned to hear his answers in regards to technology, service advisor kiosks, upcoming training opportunities, and much more! If you want your questions answered, please write in to info@jcowansprotalk.com or simply visit AutomotiveServiceTraining.com! Copyright 2019 Wm Jeff…

Continue

Write Service Podcast: Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!

Posted on July 11, 2019 at 12:00pm 0 Comments

This week, Jeff discusses the important topic of goals. We are at the halfway mark, so it's time to evaluate your goals. As a service advisor., have you reached them? Have you fallen behind? What are you doing to get back on track and re-project for the second half of the year? Stay tuned for Jeff's expert advise on maximizing your time on the service drive. Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Contact: info@jcowansprotalk.com

Phone:…

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