Lance Boldt's Blog – June 2012 Archive (3)

How Much for Your Business?

When a customer comes through the door we are implicitly asking him or her “How much for your business?” – How much trust, service, convenience?  How much VALUE does it take to earn your business?  

My friend who owns a 6-bay shop was telling me that business is great.  While he is always keeping his eye on improving the bottom line, he said that the only way they…


Added by Lance Boldt on June 27, 2012 at 6:30pm — No Comments

Virtual Reality in the Auto Shop

Or, how 3D models and animations helped us solve a sticky customer request.

We’re always seeking feedback from our customers and they respond very positively.  Over the years we’ve incorporated suggestions for new service topics for our video library.  We’ve also gotten a lot of suggestions along the lines of “things I wish my customers knew”: things like how…


Added by Lance Boldt on June 19, 2012 at 5:30pm — No Comments

Don't Blink

80% of motor vehicle accidents are preceded by 3 seconds of distraction.  3 seconds: that’s less time than it takes to read the last sentence.  Last week Myra Blanco from the Virginia Tech Transportation Institute presented some of the break-through safety research they are doing to the Automotive Communication Council in…


Added by Lance Boldt on June 13, 2012 at 1:38pm — No Comments

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