Lance Boldt's Blog – September 2011 Archive (1)

Off to See the Wizard Part 3

Now it’s time for the Wizard – service advisor – to approach me with recommendations.  We appreciate knowledge and confidence in a service advisor.  This is not an excuse for arrogance, condescension or dismissiveness. 

This article is the third of a three part series on building trust with customers. …


Added by Lance Boldt on September 30, 2011 at 3:35pm — No Comments

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