Mike Esposito's Blog (174)

Technology Can’t Replace Process

Dealers often look for new technology solutions to help them solve a problem, and rightfully so. When a well-trained staff follows a well-documented process, technology saves time and money and makes it easy to analyze data so you can make smart business decisions.

 

However, if your staff isn’t well trained and your processes aren’t well…

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Added by Mike Esposito on September 11, 2019 at 8:00am — No Comments

Auto/Mate Integrates DMS with Text2Drive Text Messaging Platform

Albany, N.Y. – September 9, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with Text2Drive, an advanced two-way text messaging platform designed to help dealers improve the customer experience, increase profitability and raise CSI scores. Auto/Mate's dealership customers now have the option to use Text2Drive’s platform to communicate with sales and service…

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Added by Mike Esposito on September 9, 2019 at 10:36pm — No Comments

Auto/Mate Integrates DMS with Armatus Dealer Uplift, Boosting Auto Dealers’ Warranty Parts Gross Profits

Albany, N.Y. – August 12, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with Armatus Dealer Uplift. Real-time integration between the two systems allows auto dealers to expedite their retail warranty parts reimbursement submissions.

 

"Manufacturer rules and state laws governing retail warranty reimbursement are varied and complex,” said Mike Esposito, president and CEO of…

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Added by Mike Esposito on August 12, 2019 at 6:36am — No Comments

Auto/Mate Announces User Summit Keynote Speakers

Partners with blumshapiro to present key research findings on “2035 Dealership of the Future”

Albany, N.Y. – August 5, 2019 – Auto/Mate Dealership Systems announced today that Rick Parmelee and Christopher Ernest, partners at the accounting firm blumshapiro, were chosen as Keynote speakers for its annual User Summit. In their session “…

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Added by Mike Esposito on August 5, 2019 at 9:16am — No Comments

Auto/Mate Integrates DMS with Dealer360’s Analytics and CompTrackr Reporting Solutions

Albany, N.Y. – July 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with Dealer360’s Analytics and CompTrackr reporting solutions. Real-time integration between the two systems ensures that dealership data being viewed is always current, authentic and precise.

 

"Running a successful dealership requires making important decisions every day. How do you know they're the…

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Added by Mike Esposito on July 22, 2019 at 9:09am — No Comments

Auto/Mate Integrates DMS with DDI Technology's Vehicle Title and Registration Solutions

Albany, N.Y. – June 18, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with DDI Technology, an established provider of vehicle title and registration services for auto dealerships. Auto/Mate's DMS customers can now use DDI Technology's solutions to improve workflow, reduce fraud and errors, eliminate paper storage and keep data secure.

 

"The vehicle title and registration…

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Added by Mike Esposito on June 18, 2019 at 9:38am — No Comments

Auto/Mate Integrates DMS with DDI Technology's Vehicle Title and Registration Solutions

Albany, N.Y. – June 18, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with DDI Technology, an established provider of vehicle title and registration services for auto dealerships. Auto/Mate's DMS customers can now use DDI Technology's solutions to improve workflow, reduce fraud and errors, eliminate paper storage and keep data secure.

 

"The vehicle title and registration…

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Added by Mike Esposito on June 18, 2019 at 9:38am — No Comments

Auto/Mate Honored with the 2019 Economic Winner Award by the Center for Economic Growth

Albany, NY – May 28, 2018​ – The Center for Economic Growth (CEG)'s Tech Awards selection committee has chosen Auto/Mate Dealership Systems as the recipient of the 2019 Economic Winner Award. The CEG's Annual Tech Awards celebrate and honor the most innovative and inspiring companies in New York's Capital Region, as well as individuals whose pioneering and entrepreneurial successes better the community by strengthening its workforce and creating new jobs and…

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Added by Mike Esposito on May 28, 2019 at 8:00am — No Comments

Auto/Mate Integrates DMS with MacroFile Electronic Document Management System

Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with MacroFile, Macrosmith's electronic document management system. The integration helps speed auto dealers' transition to a paperless environment, improves productivity and streamlines workflow.

 

"The ability to instantly retrieve information allows employees to quickly answer inquiries from partners and…

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Added by Mike Esposito on May 22, 2019 at 10:21am — No Comments

Auto/Mate Releases Deal Closeout for Desking Module

New Feature in Desk/Mate™ Designed to Streamline Auto Dealerships' Sales Process & Improve Their Workflow

Albany, NY – May 14, 2018​ – Auto/Mate Dealership Systems recently released Deal Closeout, a new feature in the Desk/Mate™ Module of its dealership management system (DMS). Desk/Mate users can now work and close deals all in one module, streamlining the sales process…

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Added by Mike Esposito on May 14, 2019 at 10:24am — No Comments

The Times Union Names Auto/Mate a Winner of the Albany Top Workplaces 2019 Award

Albany, NY – April 15, 2018​ – Auto/Mate Dealership Systems has been awarded a Top Workplaces 2019 honor by The Times Union. The list is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools. The anonymous survey measures several aspects of workplace culture,…

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Added by Mike Esposito on April 15, 2019 at 9:44am — No Comments

Auto/Mate's Ken Rock to Present "How to SPOT & STOP Policy and Shop Supply Abuse" At Digital Dealer 26

Albany, NY – April 1 , 2018​ – Auto/Mate Dealership Systems' Customer Care Manager Ken Rock will present "How to SPOT & STOP Policy and Shop Supply Abuse" at the upcoming Digital Dealer 26 Convention & Expo in Orlando, FL. Rock's session is scheduled for Thursday, April 11 at 11:10 am…

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Added by Mike Esposito on April 1, 2019 at 7:53am — No Comments

Auto/Mate Sets Dates for the 2019 National Customer User Summit in Nashville, TN

ALBANY, N.Y. – March 18, 2019 – Auto/Mate Dealership Systems today announced that its 2019 National Customer User Summit will be held Wednesday, October 23 - Friday, October 25 in Nashville, TN.  Additionally, Auto/Mate has issued a call for sponsorships from Open/Mate partners and other industry vendors. The User Summit spans three days and offers Auto/Mate customers the opportunity to network, attend in-depth training…

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Added by Mike Esposito on March 18, 2019 at 8:18am — No Comments

Auto/Mate Integrates DMS with GoMoto Virtual Service Advisor Platform

Albany, N.Y. – February 25, 2018 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with GoMoto, a developer of progressive technologies for automotive service lanes and showrooms. Auto/Mate DMS customers now have the option to use GoMoto's Virtual Service Advisor Platform, a service lane kiosk that provides customers with a streamlined, self-led, check-in process.

 

"Consumers are…

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Added by Mike Esposito on February 25, 2019 at 9:25am — No Comments

Auto/Mate Expands Sales & Marketing Teams; Alan Heaton Promoted to Vice President, Sales

Albany, N.Y. – February 12, 2018 – Auto/Mate announced today it has re-structured and expanded its sales and marketing teams. Alan Heaton, former National Sales Manager, has been promoted to vice president, sales. Michael Siomacco, former regional sales manager, is now East Coast district sales manager and John Everhart, former regional sales manager, is now West Coast district sales manager.

 

In his new role, Heaton will be responsible for growing and…

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Added by Mike Esposito on February 12, 2019 at 10:52am — No Comments

Auto/Mate Achieves NPS Score of +59

Net Promoter Score is nearly 2X industry average, indicating overwhelming customer loyalty among auto dealers

Albany, N.Y. – February 4, 2018 – Auto/Mate has achieved a Net Promoter Score (NPS) of +59 on its 2018 customer loyalty survey conducted in Q4 2018. This score places Auto/Mate above some of the most respected brands in the world and is nearly double the software industry average of +31. The score is also 31 percent…

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Added by Mike Esposito on February 4, 2019 at 10:45am — No Comments

Auto/Mate Completes DMS Integrations with Jaguar Land Rover

Albany, N.Y. – January 26, 2018 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with Jaguar Land Rover's (JLR) dealer communications platform. The interfaces allow JLR franchise dealerships to expedite critical transaction processes to and from the manufacturer, while significantly reducing data errors.

 

"These integrations streamline OEM communications and will save JLR dealers…

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Added by Mike Esposito on January 26, 2019 at 8:47am — No Comments

Auto/Mate Announces West Coast Expansion

New customer support and installation teams in Arizona will accommodate growing demand from auto dealers nationwide

Albany, N.Y. – January 14, 2018Auto/Mate Dealership Systems announced today it will open a new office in Chandler, AZ in late Q2 of 2019. The expansion to the west coast is in response to the rapid growth Auto/Mate has experienced since a planned acquisition by CDK Global fell…

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Added by Mike Esposito on January 14, 2019 at 9:45am — No Comments

Auto/Mate Releases eDEAL™️ Signature Capture and eSign for Cashiering

New features allow auto dealers to collect and store digitally signed documents, streamlining F&I and fixed ops processes

Albany, N.Y. – January 7, 2018 – Auto/Mate Dealership Systems has released its eDEAL™ Signature Capture feature, a digital contracting tool that allows F&I managers to easily capture signatures, store electronically signed documents and email digital deal jackets to customers. In conjunction with eDEAL™, Auto/Mate has also…

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Added by Mike Esposito on January 7, 2019 at 9:07am — No Comments

Auto/Mate's Dave Druzynski Presents Workplace Harassment Prevention Workshop at NADA 2019

Albany, N.Y. – January 2, 2018 – In today's age of social media, Weinstein and the #MeToo movement, dealers can't afford to be passive about workplace harassment. At the upcoming NADA Convention & Expo, Auto/Mate's Chief People Officer Dave Druzynski will present the legal and monetary repercussions of a harassment claim, and offer best practices and training recommendations to prevent a claim from happening in the first place.

 

"Nowadays, harassment…

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Added by Mike Esposito on January 2, 2019 at 10:17am — No Comments

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