Joe Webb's Blog – October 2011 Archive (1)

A Heaping of Thought for your BDC

Sometimes it is not the skills of your people that cause your store’s numbers to flatline. Sometimes your BDC is fledgling, not because their phone scripts are poor or that the technology is weak, but for the fact that they just don’t see the full impact their role plays in the organization.

When I train a dealership on-site, the first thing I do is impress upon their BDC and Internet Managers that their daily duties are greater than the tasks built out for them in the…

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Added by Joe Webb on October 3, 2011 at 12:44am — 7 Comments