Joe Webb
  • Male
  • Lake Mary, FL
  • United States
  • DealerKnows Consulting
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Joe Webb's blog post was featured

The R.U.L.E.S. of Active Listening

Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and facilitate a purchase experience. To do this well, though, requires being skilled in active listening. Do your salespeople understand that listening is a skillset?Whether it be on the phone or in-person, every good salesperson must pay undivided attention to the shopper. Whereas passive listening are those situations where communication…See More
Jun 30
Joe Webb posted a blog post

The R.U.L.E.S. of Active Listening

Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and facilitate a purchase experience. To do this well, though, requires being skilled in active listening. Do your salespeople understand that listening is a skillset?Whether it be on the phone or in-person, every good salesperson must pay undivided attention to the shopper. Whereas passive listening are those situations where communication…See More
Jun 30
Joe Webb's blog post was featured

"Imagine" - A Message to the Automotive Industry

A message to all in our automotive industry.All of our businesses are hurting right now. No one is exempt. You are not alone.Many don’t realize how important dealerships and the businesses that serve them are to our society. Between the countless people our industry employs, to the taxes and philanthropic involvement our communities receive, we are vital.So I’ve enlisted some of my friends to help me share this message of inclusivity. Because we’re all in this together.
STAY HEALTHY. STAY…See More
Mar 25, 2020
Joe Webb posted a blog post

"Imagine" - A Message to the Automotive Industry

A message to all in our automotive industry.All of our businesses are hurting right now. No one is exempt. You are not alone.Many don’t realize how important dealerships and the businesses that serve them are to our society. Between the countless people our industry employs, to the taxes and philanthropic involvement our communities receive, we are vital.So I’ve enlisted some of my friends to help me share this message of inclusivity. Because we’re all in this together.
STAY HEALTHY. STAY…See More
Mar 25, 2020

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
DealerKnows Consulting
What is your current position within your organization?
Founder
What is your company website?
http://dealerknows.com
What is your Facebook page/URL?
http://https://www.facebook.com/dealerknows
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/josephwebb/
How did you specifically hear about DealerELITE? If referred, who?
Chris Saraceno
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Joe Webb's Blog

The R.U.L.E.S. of Active Listening

Posted on June 30, 2021 at 1:50pm 0 Comments

Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and facilitate a purchase experience. To do this well, though, requires being skilled in active listening. Do your salespeople understand that listening is a skillset?



Whether it be on the phone or in-person, every good salesperson must pay undivided attention…

Continue

"Imagine" - A Message to the Automotive Industry

Posted on March 25, 2020 at 2:30pm 1 Comment

A message to all in our automotive industry.

All of our businesses are hurting right now. No one is exempt. You are not alone.

Many don’t realize how important dealerships and the businesses that serve them are to our society. Between the countless people our industry employs, to the taxes and philanthropic involvement our communities receive, we are…

Continue

The Importance of Recon Info

Posted on June 12, 2015 at 4:19pm 0 Comments

What used car shoppers are looking for most of all is peace of mind. As a dealer, you should be educating your staff, and marketing your vehicles, to deliver that peace of mind. The fact that you spend internal dollars reconditioning trade-ins and from-the-auction inventory should not be withheld from today’s consumers. If anything, sharing this information with them can help improve both your merchandising efforts and customer confidence in their purchase…

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Is This the Beginning of the End for TrueCar?

Posted on August 22, 2013 at 11:55am 0 Comments

TrueCar has had a rollercoaster ride in the automotive retail industry over the past few years. However, it appears things may be taking a turn for the worse (both for TrueCar as well as its participating dealer clients). Read on, as I reveal their new policy changes that will have a negative impact on dealers, as well as my in-depth interview with a top eCommerce Directors about this change.



Cliff…

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At 10:55am on March 26, 2013, Robert Campellone said…

Great article ,I have a question I am in the process of buying a dealership ,I sold all my four dealerships in late 2007 and did well . However I have not been in the business for almost five years and I know a lot has changed. I will be joining a 20 group again but my question I have am interviewing  with the factory reps. today any advice?

At 8:09am on August 16, 2011, Jim Battista said…

Hey Joe,

 

Lemme know when we can get together?  I don't know when you are back in town next, but call me.  I have a bunch of awesome new developments to go over with you.  Thanks

At 8:51am on August 12, 2011, Stephanie Young said…
Great to see a new face on the content leader board.  Congrats!!!
At 5:46pm on September 25, 2010, Joe Brunner said…
Great job!
At 11:27pm on July 31, 2010, Katherine Donovan said…
Missing Joe Webb! Such a GREAT guy! Call when you have time!
At 10:07pm on July 13, 2010, Lizelle Landino said…
You are such a ROCK star!! You deserve it man!! Sweer!!
At 9:25am on June 16, 2010, DealerELITE said…
I know you've heard this before, but your videos are really entertaining! Photofunia? Don't know what you're talking about ;)
 
 
 

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