Patrick Kelly's Blog (4)

Why Customers Leave Without Buying A Car And What To Do About It

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a…

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Added by Patrick Kelly on October 23, 2014 at 2:00pm — 7 Comments

Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

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Added by Patrick Kelly on October 16, 2014 at 1:44pm — 6 Comments

AutoLoop Introduces Engage™, a Call Center Solution Proven to Increase Sales & Service Profitability for Auto Dealers

FOR IMMEDIATE RELEASE

Clearwater, FL--October 13th, 2014--AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on twenty years of call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all…

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Added by Patrick Kelly on October 13, 2014 at 1:01pm — 1 Comment

Don’t Be A Stormtrooper: Ready! Fire! Aim!

Across all of the Star Wars movies, the evil Imperial stormtroopers have the resources of the most powerful organization in the Universe, the latest technology, cutting-edge weaponry, and endless supplies. Yet in nearly every confrontation with a small band of rebels they never seem to be able to hit anyone when shooting!

 

How can these untrained rebels…

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Added by Patrick Kelly on August 22, 2013 at 10:22am — No Comments

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