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Patrick Kelly
  • Male
  • Houston, TX
  • United States
  • AutoLoop/CARXRM
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Patrick Kelly's Friends

  • KIR TRACEY
  • sara callahan
  • James A. Ziegler
  • Jim Kristoff
 

Patrick Kelly's Page

Latest Activity

Bill Gasson commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"32% very surprising ......"
Oct 29, 2014
Patrick Kelly's blog post was featured

Why Customers Leave Without Buying A Car And What To Do About It

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a car? According…See More
Oct 27, 2014
steven chessin commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"Michael Yes. You mention a very important stat - but - I need to mention the 'good news / bad news'. That stat means if they make it to the showroom they are inclined to be buyers because they did their shopping online. Good…"
Oct 26, 2014
Michael Baker commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"In most Dealerships, tactfully holding accountability with experienced staff with Mgt seems too often challenging for some reason. The traditional TO floor for many many years was assembled with 5-6 consultants and 1 'closer' with other…"
Oct 25, 2014
Brian Bennington commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"Great post Patrick!  Really refreshing to read about two important fundamental processes in selling that don't require a keyboard.  My experience working in a TO situation is limited, but it appears to me ego is a big reason it…"
Oct 25, 2014
steven chessin commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"Thanks.  Glad to see you didn't forget to write about the 4th. "to reach out within a time period". (moment) Any dealer that completes the first four best-practices can reach-out to me for…"
Oct 24, 2014
Patrick Kelly commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
"Well put Steven"
Oct 24, 2014
Patrick Kelly commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"Thanks for the comments!"
Oct 24, 2014
steven chessin commented on Patrick Kelly's blog post Why Customers Leave Without Buying A Car And What To Do About It
""The 3Ms - Man - Money - Machine" You have done a very nice job of putting some meat on that bone, There is a 4th "M". That would be MOMENT. Some need more time. But there is one more  far more important. The 5th…"
Oct 23, 2014
Patrick Kelly posted a blog post

Why Customers Leave Without Buying A Car And What To Do About It

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a car? According…See More
Oct 23, 2014
steven chessin commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"Patrick Nobody questions the importance of proper sales call management.Expect trainers to favor training and vendors to favor managed. I like a hybrid of all that begins with a receptionist sending calls to trained salesmen…"
Oct 19, 2014
Big Tom LaPointe commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"These arguments apply to implementation of live chat software and managed chat vendors, as this is often one of the first customer experiences with a store."
Oct 19, 2014
Big Tom LaPointe commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"This is golden - well put and 100% accurate. Calling in as a vendor to hundreds of stores, I hear a multitude of responses, and you have to wonder how it is for a customer sometimes"
Oct 18, 2014
Patrick Kelly is now friends with KIR TRACEY, James A. Ziegler, Jim Kristoff and sara callahan more
Oct 18, 2014
steven chessin commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
" "dealers are making a lot of money and thinking they are smarter than they are"  ha ha"
Oct 18, 2014
David Ruggles commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"Excellent piece, Patrick.  Almost makes one wonder why dealerships don't answer their phones with real humans, doesn't it.  The rationale?  Everyone else uses an IVR, so at least I'm no worse than my competitors. …"
Oct 17, 2014

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
AutoLoop/CARXRM
What is your current position within your organization?
President/Partner
What is your company website?
http://www.autoloop.com
How did you specifically hear about DealerELITE? If referred, who?
Chris Saraceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Motivational and educational videos about automotive retail process and CRM techniques.

Patrick Kelly's Blog

Why Customers Leave Without Buying A Car And What To Do About It

Posted on October 23, 2014 at 2:00pm 7 Comments

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a…

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Incoming! Why Every Phone Call Should Be Treated as Mission Critical

Posted on October 16, 2014 at 1:44pm 6 Comments

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

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AutoLoop Introduces Engage™, a Call Center Solution Proven to Increase Sales & Service Profitability for Auto Dealers

Posted on October 13, 2014 at 1:01pm 1 Comment

FOR IMMEDIATE RELEASE

Clearwater, FL--October 13th, 2014--AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on twenty years of call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all…

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Don’t Be A Stormtrooper: Ready! Fire! Aim!

Posted on August 22, 2013 at 10:22am 0 Comments

Across all of the Star Wars movies, the evil Imperial stormtroopers have the resources of the most powerful organization in the Universe, the latest technology, cutting-edge weaponry, and endless supplies. Yet in nearly every confrontation with a small band of rebels they never seem to be able to hit…

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At 3:47pm on September 7, 2011, pascalina derek said…
Hello dear,

my name is Pascalina, i came across your profile now on this Comment Site . So I decided to stop by an let you know that I really want to have a good friendship with you. Beside i have something special i want to discuses with you, but I find it difficult to express myself here, since it's a public site. I will be very happy, If you can get back to me, through my e-mail. (pascalina2love_faya@yahoo.com)  So we can get to know each other better,and i well give you my pictures and also tell you more about me OK, you can contact me through my e-mail id Is, (pascalina2love_faya@yahoo.com)
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