Randolph S. Lofgren's Blog (6)

Do You Know Where Your Business Is Going?

Do You Know Where Your Business Is Going?

 

 

 

 

Do You Know How To Get There?

 

Written by: Randolph S. Lofgren…

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Added by Randolph S. Lofgren on April 30, 2012 at 2:30pm — No Comments

CIT Teams - Is It The Most Important Team In Your Dealership?

 

 

 

 

 

 

 

 

Continuous Improvement Team (CIT) - I have seen many dealerships in the United States with CIT teams and a lot of dealerships without CIT teams.  I must admit there is dealerships that also have CIT teams and not utilized to the fullest potential.

 

Structure on building a CIT…

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Added by Randolph S. Lofgren on November 27, 2011 at 9:49pm — 1 Comment

Fixed Operations + Customer Service = Outstanding CSI Results & Retention

The Red Carpet Treatment

Written by: Randolph S. Lofgren
When your customers leave your dealership, do they feel like they received the treatment they wanted and/or deserved?
Does your staff have to call and offer complimentary services or borderline beg for…
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Added by Randolph S. Lofgren on November 22, 2011 at 1:30pm — 1 Comment

Duck Hunter's!!!

My new post covers "Duck Hunter's"

 

 

You may wonder what does duck hunter's have to do with the automotive business. 

 

Well, I see more and more employees and even managers hiding in the weeds till pay checks come out, and guess what?  All of a sudden you see your employees and yes even managers stand up out of the weeds and say,…

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Added by Randolph S. Lofgren on November 8, 2011 at 12:30pm — No Comments

Randolph's Announcement, Matt Heald Is The New President Of BLC Firm, LLC

Randolph sold Bottomline Consulting Firm to his Vice President Matt Heald on July 8th 2011. 

 

 

 

 

 

 

 

 

 

 

Matt has assisted Randolph in consulting, seminars, and creating the profits for dealerships across the United States. Matt and BLC Firm is a great asset to the automotive…

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Added by Randolph S. Lofgren on August 12, 2011 at 1:42pm — No Comments

At What Age Should Training Start In Life?

 

 

 

 

 

 

As being a professional business consultant. I can't help to preach the importance of details to my children. Details on performing any assignment(s), chores, homework or even trying out for sports for their schools.  They must try 100% and not half way.  Marsh Buice wrote an article called "Salespeople Need To Be…

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Added by Randolph S. Lofgren on August 11, 2011 at 2:00pm — 13 Comments

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