Many dealerships today are finding it difficult to have profitable body shop operations. Costs are soaring in paint and materials as well as environment disposal fees. The future will see these costs building so Managers must have controls in place to minimize costs where we can.

1: Controlling paint and material costs.

  To begin let’s understand body shop supplies must be tracked by Technician. They should have their own supply box near their work area locked and controlled…

I feel fortunate to see so many different dealerships and how they do business. One of the things I hear often is the staff doesn’t have the time to perform processes correctly. The reality is without the right processes so much time is wasted with no way to place the cost of doing business that way. The advisers scramble to put out the latest fire pulling a technician off this job to work on that job. They feel the battle of their job is to act…

I am committed to never say a number is bad without providing processes to improve it. It amazes me that when people are trained on ways to improve and want to, how quickly the result goes to the next level. You must develop standards for your company and measure them against…