Are you finding new customers through oil changes and other service specials? Are you finding it hard to retain these new customers, and you are not sure why? If I came through your service department today, would I have an incredible experience? With all of today's competition we must deliver an incredible experience every time without…Continue
Added by Rob Gehring on November 28, 2014 at 10:00am — No Comments
There's a new Nike commercial on television that has such a positive uplifting point it should be a part of every one of our companies themes. It is Lebron James and the Cleveland Cavaliers in the huddle prior to the game. Every professional sports team has a session…
Added by Rob Gehring on November 24, 2014 at 9:34am — No Comments
Are you on the manufacture's auto renewal program? Do you think this program has a fair rate for your dealership? If your team is telling you that you are locked in on your warranty rate, and they can't change it...then this call was made for you!
Click the link below to hear how to obtain the highest warranty rate from your…Continue
Added by Rob Gehring on November 12, 2014 at 2:00pm — No Comments
Are you allowing poor performers on your team?
• Is one or more of your team members not performing at the level you expect?
• Are you compromising you standards, because you like a particular team member?
• Do instruct the staff members on their purpose in your…
Added by Rob Gehring on November 6, 2014 at 11:58am — No Comments