Rob Gehring's Blog – November 2014 Archive (4)

Where have all of the customers gone?

Greetings,  

Are you finding new customers through oil changes and other service specials? Are you finding it hard to retain these new customers, and you are not sure why? If I came through your service department today, would I have an incredible experience? With all of today's competition we must deliver an incredible experience every time without…

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Added by Rob Gehring on November 28, 2014 at 10:00am — No Comments

Hard Work...Together

Greetings,

There's a new Nike commercial on television that has such a positive uplifting point it should be a part of every one of our companies themes. It is Lebron James and the Cleveland Cavaliers in the huddle prior to the game. Every professional sports team has a session…

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Added by Rob Gehring on November 24, 2014 at 9:34am — No Comments

Is your warranty rate fair?

Are you on the manufacture's auto renewal program? Do you think this program has a fair rate for your dealership? If your team is telling you that you are locked in on your warranty rate, and they can't change it...then this call was made for you!

 

Click the link below to hear how to obtain the highest warranty rate from your…

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Added by Rob Gehring on November 12, 2014 at 2:00pm — No Comments

Are you allowing poor performers on your team?

Are you allowing poor performers on your team?



• Is one or more of your team members not performing at the level you expect?



• Are you compromising you standards, because you like a particular team member?



• Do instruct the staff members on their purpose in your…

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Added by Rob Gehring on November 6, 2014 at 11:58am — No Comments

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