Despite efforts to chase down loyalty in the automotive industry - the path to a repeat purchase is an even tougher feat. Here are three reasons why loyalty to technology is greater than the loyalty to cars:
1 - Market Research
Ask a millennial which mattered more -- first car or first phone?
My nephew, Philip, who will be attending his first class at Ole Miss in just a few days, summed it up wonderfully.
2 - Technological Freedom from the Technology Companies
Apple CarPlay works and works well.
Now ask yourself, “Are we plugging the phone into the car? Or plugging the car into the phone?”
3 - Retention Rates
92% of the people that own an iPhone replace it with an iPhone.
Meanwhile, there’s a 14% same-store retention rate for new car buyers.
Staggering numbers--especially in comparison.
As we move forward, Google’s Waymo and driverless cars are designed to allow consumers to spend more time engaging with their phones and less time engaging with their cars.
There’s little doubt about whether consumers are engaging more and caring more about their phones in today’s society. Are your advertising and marketing plans reflecting this changing world order?