A consumer comes to your dealership for a reason! They have a want! and a need! also a budget! It is your job as a sales consultants to figure those three things out. During a walk around you should be building report with your customer because you now know their want, need and budget, now going off of that you can show them why a vehicle is a fit for them. This makes your customer feel like they are in safe hands.Also that you understand and care about their needs.
It's also a plus so when you do your sales to service hand off. I have found it is always best to introduce your customer to a service advisor. Ensure he/she when they bring their new vehicle in for service that their service advisor will be able to help them along the way. Also advise them on the maintanice that needs to be obtained on that vehicle.
Adult's and children go to get shots and exams regularly to make sue they are in the best of health right? Vehicles are the same way. They need to be inspected regularly. There is also regular maintanice that needs to be done at certain millages. That way you are increasing the life span of their vehicle.