Angela Fox
  • Colorado Springs, CO
  • United States
  • Mike Shaw Buick GMC
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Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Mike Shaw Buick GMC
What is your current position within your organization?
Assistant Fixed Operations Director
What is your company website?
http://www.mikeshawsprings.com
How did you specifically hear about DealerELITE? If referred, who?
Randolph Lofgren
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
My goal is to share my knowledge and also learn for myself from dealer elite.

Angela Fox's Blog

Going the extra mile!

Posted on January 19, 2012 at 4:00pm 2 Comments

A consumer comes to your dealership for a reason! They have a want! and a need! also a budget! It is your job as a sales consultants to figure those three things out. During a walk around you should be building report with your customer because you now know their want, need and budget, now going off of that you can show them why a vehicle is a fit for them. This makes your customer feel like they are in safe hands.Also that you understand and care about their needs.

It's also a…

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Does Your Dealership Have Soft Skills?

Posted on December 2, 2011 at 2:00pm 1 Comment

Every customer that walks into that door should be greeted with a smile and a welcoming statement. You never want a customer to feel ignored. No matter how busy you are, it only takes a few seconds to stop and let them know you aknowledge them and will be with them in a minute. You want them to feel good about the decisions they are about to make in sales or service. Customer's want to know they are investing their money in the right places. There is nothing worse than buyers remorse. If you…

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