I often get some ribbing about my efforts with Social Media and many times find myself defending my beliefs in the value of the time invested. I realize this business that I love so much is still pretty top heavy with dinosaurs so I mostly let it all roll off my back, although at times I think if I can ‘get it’ as a 40 something year old car guy with over 25 years at this why can’t my fellow managers have at least a LITTLE open mindedness to Social? Recently I had an experience that fully validated my efforts, at least for me, that I wanted to share.
With so many avenues to this Social Media engagement it’s sometimes tough to be active on all fronts, especially when trying to man all of them alone! By chance I happened to catch a tweet from a really good customer last week that caught my attention and using Twitter I was able to extend an invitation to him to bring his S2000 to our Service Department. Here is part of our Tweet conversation:
@RikiYamada #goodcall! I was thinking about visiting @dchgardenahonda soon any way! Thanx!
I spotted the reference to my dealership and Tweeted Riki back…
My team of S2 luving specialists is standing by for you
@RikiYamada ! Just let me know when to pencil ya in! #S2000RepairSpecialists :)
@RikiYamada @no1HondaGuy I'm getting off @starbucks @10am tomorrow & I'm going straight to Gardena.
#werdup! I'm off @starbucks @10am & then going to see @no1HondaGuy @dchgardenahond in Gardena for some #service! :D
On the road to
@DCHGardenaHonda to ready the red carpet for my man @RikiYamada an his awesome S2! #HondaServicePros :)
@no1HondaGuy @RikiYamada when u get to @DCHGardenaHonda, plz ask for my man Miguel Ortiz. He's my go to guy in our Service Dept, he's a huge S2 fan also!
When I showed our Service Director the Tweets Riki and I had going back and forth he was very excited about seeing his Service Department being talked about so favorably and to an audience of over 2,000 followers! All without paying an ad agency or buying advertising, just from providing some good old fashioned personal service! While I don’t claim to be any kind of expert at this Social stuff, I am learning and find myself looking forward to the exciting future of Social Media and how it allows a more immediate engagement with our customers. As an extra bonus, Riki brought my 6 boxes of Starbucks Via! That totally wasn’t the point of the whole effort but it did make up for my GM asking “how many cars did all your Tweets sell me?”! :)