Is your Dealership concerned about retaining and growing your service business in 2012?
If so I have a question for you that you might not have thought of. How do you mange the service of your customers vehicles for them and retain more customers in your service department?
The answer is very simple, you start managing your customers like a dentist!
Do Dentists call you six months after your last visit to try and convince you to return to the office? No they schedule your next visit when you are in the office and manage your dental heath and your appointment while they are in front of you.
Dealership can do the same thing, and in doing so retain customers, create better opportunities to up-sell customers and put the local Jiffy Lube out of business at the same time.
Start managing your customers service today and start giving them a reason to be loyal to your service department and service drive. Cars need service due to time or mileage and the silly thing is Dealerships have not done a better job of booking service appointments and then confirming them.
Start teaching your service staff today to pre-book service appointments and manage your customers. Calling customers to confirm and up-sell later is easier than hoping you can catch them before they go elsewhere for service.
Proactive Dealer Solutions has been helping dealerships grow for years.
If you have questions, we can help call 1 877 452 2753 today
Don't let Jiffy Lube capture your service customers, manage them like a Dentist by asking great questions, it works.
Have a great day!!!!!!
Proactive Dealer Solutions