Managers never yell, huh? I bet you have something to say about this, don’t you?
I’m serious though. I think they just don’t talk very good.
That’s exactly why we started the video series, Communication is Key. I want to make sure you know how to come across the way that you mean to. Communicating well really can mean the difference in creating a friendship, or the opposite. You need to be able to take care of people, and you can’t do that if you’re often misunderstood.
Last week we touched on voice inflection, you remember? When you end a sentence, does your voice go up or down? Most likely, you finish a sentence ending with a period in a downbeat. The down octave signals the end of a thought.
Hey, wait a second!?! When you’re communicating with customers, you don’t ever want them to feel like it’s over, right? You want them to hang on to your every sentence - just waiting for your next brilliant idea? Finish your sentences on a higher note, and keep the conversation moving forward.
How can you use these tools to do your job better? Start by watching this video, and just being aware of how you sound.
Have you ever listened to someone speak in a flat, monotone voice? Loudly, they appear to be very angry. At any other volume, you may very easily drift off into a deep sleep. Can you remember anything they ever said? It’s not likely.
Melody provides our conversations with that sing-song that we need. It makes our words come across as pleasant or entertaining, as opposed to inciting anger or boredom. In addition to melody, we also have tone, pitch, speed, and volume to consider. Varying the way you say different sentences makes a big difference.
Ask yourself these questions the next time you’re with a customer:
You want to communicate at a higher level with your customers, right?
You want to easily and naturally sell more cars and help more people, don’t you?
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In the comments below, tell us how you’re enjoying our video series, Communication is Key, so far?